Experience

• 

  University of south florida

  Jan 2011 - Jan 2012

  Research technician
• 

  Metrohm usa

  Jan 2012 - now

  As a certified instructor for Metrohm USA, the role involves training and certifying field service engineers in a wide range of topics, including applications, installations, repairs, IQ/OQ, data analysis, preventative maintenance, and troubleshooting for both basic and advanced courses covering potentiometric titrations, Karl Fischer titrations, ion chromatography, spectroscopy, automation, and liquid handling technologies. Additionally, the instructor develops and creates training materials and collateral to support these courses. These responsibilities also extend to developing and delivering training programs for customers as well as other internal departments, such as Sales and Marketing. Show less The role involves providing comprehensive support for Metrohm products, including ion chromatography, titration, Karl Fischer, and NIRS. Responsibilities include installation, IQ/OQ qualification, customer training, troubleshooting, method development/optimization, and instrument repair. The position requires both onsite and remote troubleshooting, resolving escalations, and mentoring field service engineers on instrumentation, software, and method programming.Additionally, the role focuses on achieving annual revenue targets through customer contract renewals, identifying new service opportunities, and collaborating with the sales team to generate new leads.Other key tasks include conducting preventative maintenance and calibration, diagnosing product issues, managing repairs, and assisting customers with technical inquiries. The role requires a strong knowledge of all company products and services to effectively communicate their value to customers. Show less

  • Technical Instructor

    Jan 2023 - now

  • Senior Field Specialist

    Dec 2016 - Jan 2023

  • Installation Specialist

    Jul 2013 - Dec 2016

  • Analytical Chemist

    Jan 2012 - Jul 2013