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Sandile Miya

Sandile Miya

Quality Assurance, Training & Coaching

Followers of Sandile Miya804 followers
location of Sandile MiyaCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Manager: Learning & Development Woolworths Financial Service

  • Education

    • Milpark Business School

      2014 - 2014
      Management Practice 360 Intermediate Leadership Development

    • Omni Learning HR Consulting

      2012 - 2013
      Dipl - Occupationally Directed Education, Training & Development Practices Learning & Development

    • Milpark Business School

      2011 - 2012
      CMD Management in Banking

    • Omni Learning HR Consulting

      2011 - 2011
      Assessor

    • PM Academy (Bank SETA)

      2011 - 2011
      Project Monitoring & Evaluation

    • Inovo Customer Services Innovation

      2010 - 2010
      Quality Management System (Enterprise Content Management)

    • Omni Learning HR Consulting

      2010 - 2010
      Effective Business Writing & Communication Skill

    • Trident Institute of Business Management

      1994 - 1994
      Dipl Business Management

    • University Potchefstroom (North West University)

      1992 - 1993
      Dipl Small Business Management Business Administration and Management, General

    • Matlosane High

      1988 - 1991

    • University of Cape Town

      2014 - 2015
      Training and Developement Management

    • University of Cape Town

      1998 - 2001
      B.Mus

    • University of Cape Town

      2017 - 2017
      Certificate Graphic Design

  • Experience

    • HomeChoice

      Nov 2000 - Mar 2003
      Quality Assurance, Training & Coaching

      - Train new Contact Centre staff members (Sales, CS & Debt Collections).- Quality evaluate Contact Centre calls (Sales, CS & Debt Collections).- Coach and Mentoring Contact Centre consultants.- Engaging with Contact Centres Managers on areas of development within Business Units and how to close performance gaps.- Co-ordinate Quality Assurance awareness.- Compile reports and reporting relevant stakeholders and make recommendations based on my findings.

    • Sishayele 112 Emergency Services

      Apr 2003 - Jan 2006
      Team Leader

    • Metropolitan Health Group

      Feb 2006 - Oct 2006
      Contact Centre Team Manager

    • Woolworths Financial Services

      Nov 2006 - Sept 2008
      Customer Service Team Manager

    • Woolworths Financial Services

      Jan 2010 - now

      My responsibilities includes amongst others:- Conduct Skills gap analysis as well as Training needs analysis. - Design or recommend learning and non- learning solutions as per the needs analysis.- Review systems, processes to measure efficiencies in operations.- Change Management Enablement in various operational areas.- Design and Manage the e-Learning platform (LMS).- Enable & Report on employee's Compliance accross the business. - Design and Conduct performance assessments.- Custodian of L&D in various project teams.- Intergrade with Managers, Business Analysts and Quality Assurers to streamline people development and/or Skill enhancement.- Consolidate Learning & Development activities report to measure ROI.- Staff coaching or assistance on Academic challanges. Show less

      • Manager: Learning & Development Woolworths Financial Service

        Jan 2018 - now

      • Technical & Functiona Training Manager

        Aug 2016 - now

      • Learning and Development Specialist

        Nov 2008 - now

      • L&D Facilitator

        Jan 2010 - Jan 2012

  • Licenses & Certifications

    • Prosci® Certified Change Practitioner - Delivered by and Change

      Prosci
      Jun 2023
      View certificate certificate

  • Volunteer Experience

    • Volunteer (Housing Projects)

      Issued by Habitat for Humanity International
      Habitat for Humanity InternationalAssociated with Sandile Miya