Experience

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  Lucent technologies

  Nov 1998 - Jun 2000

  Systems analyst

  Application development for process automation under distributed architectures.24x7 support for developed applications.Training to support group employees.Iberia representation in corporate architectural groups.

• 

  Atos origin

  Jul 2000 - Jan 2003

  Project manager

  EAI group management in mobile telco provider. 100% project size increase YoY. Big team management (+30 people) with responsibilities in cost budgeting, feasibility analysis, architecture design, development, administration and top-tier support.Technical lead for EAI architecture definition, software development and testing Presales support for new RFPs in Telco industry.

• 

  Deloitte consulting

  Feb 2003 - May 2004

  Senior consultant

  EAI strategy development for Iberia.Consultants recruitment.Training to new employees on EAI knowledge.Sales support (one new customer introduced in the company). EAI architecture definition, business process definition, project management, feasibility analysis and cost estimation.

• 

  Sun microsystems

  Jun 2004 - Jun 2010

  Services account manager

  Mission: Build long-term relationships to Sun strategic customers with service delivery.Responsibilities:Account services plan, managing cross-department virtual teams to ensure SLAs, and service delivery quality.Service business development.Crisis management, leading executive communication.Customer management, ensuring customer satisfaction and building long-term relationships.Customers from Telco, Transportation and Public Sector industries.

• 

  Oracle

  Jul 2010 - now

  • Senior Manager, Support Renewals Sales, Public Sector Iberia

    Jun 2021 - now

  • Customer Success Manager

    Jul 2010 - Jun 2021