
Timeline
About me
Customer Service Analyst na BMW Financial Services
Education

Fvg fundação getulio vargas
2013 - 2015Logistics supply chain management graduate
Universidade nove de julho - uni nove
1999 - 2002Bachelor of business administration - bba undergraduate
Experience

Ambev cervejaria s.a, brazil
Mar 1998 - Feb 2002Warehouse supervisor• Beverages segment company. I worked as Warehouse Supervisor, Warehouse and Sales Project. • Strong experience coordinating the distribution of beverages to large customers, pre-sale system and prompt delivery. • Structuring of product distribution strategy implementing of the Roadshow routing software, integrating this system with the Antarctica road network. • Logistics control of incoming, cargo handling, deliveries and distribution, WMS inventory control, inventory and FIFO control. • Team leader with 134 direct and indirect employees. Show less

Transportadora binotto s.a, brazil
May 2002 - Feb 2004Logistics project analyst• Logistic Operator Segment Company. I worked as a Logistics Project Analyst where the main responsibilities were coordinate and implement projects, control of ISO 9001, engagement management and customer satisfaction. • Implementation of projects in clients such as Santher - Bragança Paulista - SP and Alcan - Pindamonhangaba - SP.

Locar guindastes e transportes intermodais
Oct 2004 - Feb 2006Logistics supervisor• Logistical transport segment of Special loads. Acted as Logistics Supervisor, responsible for the Logistic National level acting in the collection, transfer and delivery of special cargoes which required accompanying police escort and federal and state licenses, fleet management and risk management. • Leadership of 146 direct employees.

Real encomendas e cargas ltda, brazil
Apr 2006 - Jan 2008Supervisor and national traffic manager• Transport segment of fractional loads. I worked as a GRISCO Supervisor and National Traffic Manager responsible for the entire company transfer line, national level, managing the fleet, driver scale, risk management, freight return, freelancers hiring, aggregate payment control, performance collection and delivery. • Main improvements made: reduction of cost in the operation redesigning routes and renegotiation of freights. • Team leader with 77 direct reports and 114 aggregates. • In the Inbound customer base we can mention GM, Cross Docking VW, Cofap, Shanflerr and Mitsubishi. Show less

Transportadora plimor ltda
Feb 2008 - Sept 2010Manager of operations• Responsible for all logistics operations, fleet, collection and delivery, pending, shipping, warehouse and traffic.• Management of 177 employees working 24x7.• Main projects implemented: changing the warehouse layout, resizing and professionalizing the staff, renegotiating contracts and implementing special operations for clients such as Henkel, Hypermarcas, Keepers and Penalti.• As a result of these projects, the company increased the quality of freight transfers, the performance of deliveries, shipments and transshipments. Show less

Tcm transportes e armazens ltda
Sept 2010 - Feb 2012National logistics manager• Responsible for the entire Milk Run portfolio supporting expressive customers like Modine, Continental and Tower Automotive.• Deployment of Cross Docking and inventory management system in some of the company's customers.• Key achievements were the implementation of national traffic, improvement in customer satisfaction indexes, implementation and management of KPIs.

Recris transportes ltda
Feb 2012 - May 2015Branch operations manager• Responsible for the administrative, commercial and logistics areas of the subsidiaries and partners of the South and Southeast regions.• I managed the implementation of the systems of labeling and reading of bar code, scanning of invoices, redesign of the layout of the warehouse and creation of the Customer service area. As a result, we increase the productivity of the aggregates, reduce storage costs, and increase the performance and quality of collections and deliveries.• Other important achievements were: freight renegotiation with customers and partners, achievement of ISO9001 quality certification and entry of important customers such as Panasonic, Yamaha and Tavex. Show less

Lfl serviços eirelli – epp, brazil
Aug 2015 - Sept 2016Senior logistics consultant• Consultancy for logistics operators like MHLog and Fassilog companies, with focus on inventory control and chemistry license.• As a project executor I implemented collectors and reading of bar codes.• To improve efficiency and reduce the client complains, I aligned SLA with partners in all regions.

Transportes translovato ltda.
Oct 2016 - Aug 2018Manager operations• As operations manager I was responsible for the entire logistics chain, collection, delivery and cross-docking as well as management of all KPIs and Balanced Scorecards presented to the company's board.• In order to understand the needs of the clients, I worked in partnership with the sales team when new clients were deployed.

Particular shuttle
Feb 2019 - Jul 2019Driver shuttle
Bmw financial services
Jul 2019 - Oct 2019Customer service analyst
Licenses & Certifications

Supply chain management
Fgv
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