Experience

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  Ericsson

  Mar 2000 - Jan 2002

  Order coordinator /customer service

  Fullfillment & Sales to cash follow for every Project Sales Order.100% Delivery achievement in all Telcel Projects.Shipment programing and scheduling.Fullfilment procurement between Ericsson subsidiaries (Sweden, USA & Canada).Warranty system management for TELCEL Projects.Responsible for the Logistic Telcel account re certificación ISO-9001 in logistic department.

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  Sherwin williams méxico

  Mar 2005 - Mar 2006

  Raw material & indirect buyer

  Fullfillment of indirect & raw materials for all operationals needs.Supplier Catalogue Development for Indirect and raw materials.Planning & Procurement forecast Development.Bid process development responsible.Credit terms Increase by Category due company Policies.Negotiations with supplier 70% domestic 30 % internationals

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  Dupont

  Mar 2006 - Sept 2011

  • Supply Chain Management for the region.• Demand planning & stock level management responsible. • Imports and Exports process coordination. • Global & Regional Supply chain Management for 5 family products. (1507 SKU´s).• Inventory control & Stock optimization. (No Inventory policy).• Link between Sales Force and USA productions plants.• Member for the DuPont USA /SWAT team.• Support for 45 worldwide customer service reps at DuPont (USA, South America & Caribbean, Europe and Asia Pacific.) • CRM & Logistics Management for Key Accounts on Automotive Industry.• Procurement Supervision for delivering product on time and in form.• Logistics and delivery coordination for international customers (USA; Europe and Central America).

  • Supply Chain Leader (DPP & CRODA project)

    Oct 2009 - Sept 2011

  • Global Product Coordinator

    Mar 2009 - Mar 2010

  • Indent Customer Service Leader

    Mar 2006 - Mar 2009
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  The coca-cola company

  Nov 2011 - May 2018

  • Leading 6 functional teams (90 persons).• Performing the Management & Execution of maintenance programs (Optimizing 30% costs in Service suppliers)• Performing 100 MM MXN Budget Management (95% accuracy).• Edging Bid process development for Service providers.• Triggering 100% achievement in WRP audits for our service providers.• Leading the management, control and execution of Concentrate Plant operational Services.• Directing the Optimization of Security Processes gaining 600 MXN cost avoidance.• Driving the coordination and execution in the engagement committee, increasing 25% of employee participation.• Generating the Development of 14 projects redesigning workplace areas based on corporate images.• Impulse the control, execution and development of corporate events obtaining 20% savings by supplier developers.• Forerunning the Execution and Participation for our inclusion campaign. عرض أقل • Leading 100% CPFR implementation in the Coca Cola Bottling system.• Bringing a 92% customer service level for Still Category, by reducing 30% ATP issues. • Making active continuous improvement strategies, by reducing 25% of customers complaints by follow, control & record management.• Leading 3 operational excellence projects obtaining 7 MM USD Savings• Disposing the Logistics and operations between Coca-Cola Europe & Costa Rica operations for the Mexican market.• Leading LATAM Customer Service survey (100% Participation achieved)• Directing the Customer Service OTIF KPI for all the concentrate plants at LATAM.• Entering the development of actions plans for improving LATAM Service Index KPI to a 92% goal.• Coached by the General Manager in the CC program Mentoring for Managers program. عرض أقل

  • Facilities & General Services Manager

    Sept 2015 - May 2018

  • Customer Relationship Manager

    Nov 2011 - Sept 2015
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  Sanofi

  May 2018 - Sept 2024

  Workplace experience head

  • FM Department creation for corporate offices & Industrial Sites. (Defining Structure, Budget and Services scopes according to global strategy).• Leading LATAM FM team for achieving Customer Service, Hospitality, Communication & Promotion strategies• Conducting the development of actions plans for achieving FM Global Audit standards for LATAM with 95% accomplishment.• Associate with Procurement team for making a decision in the bid process for the Regional IFM project (LATAM).• Issuing LATAM Customer Service & Hospitality Strategies for reaching a 90% of customer satisfaction.• Coming alone on E-store platform Project development for accomplish Mexico new labor legislation.• Guiding the cost avoidance in Catering Services strategy; achieving a 2.3 MMXN saving• Supporting the execution of Global Sustainability strategies at Latin America.• Govern the Real Estate feasibility analysis for the SANOFI new headquarters Decision taking. • Leading the Site Divestment process on time and in form by coordinating Consulting Services, legal firms, & Top management.• Edging the coordination and executions plans for: Real Estate, Building & Construction, General services Migration for new corporate offices• Leverage the Design, Model, Planning, Execution for New Corporate office model.• Leading the Project Management team for deliver new corporate offices in a 4-month period.• Directing the Change Management & communication plan execution.• Joining in “Services Migration projects” to our new site (Record Management, IT, Security, Employee Experience).• Ushering new Corporate site services policies.• Influencing the approval of Country Council for New Office Business model.• Leverage Management on 920 car fleet• Gold Leed Certification achieved for SANOFI Mexico Headquarter.• LATAM Workplace Experience PMO. عرض أقل

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  Novartis

  Sept 2024 - now

  International operations lead & country head refs