Experience

• 

  Vodafone india services pvt. ltd.

  Aug 2009 - Jan 2011

  Sr cce

  I was working for Vodafone Essar Group on the pay-role of Aegis BPO Ltd.It was the join venture of Vodafone & Aegis Group.For me it was my 1st company in BPO industry.Here I have to handle only pre-paid customer from UP (west).Informing abt Telecom industry their services & their concern related to their cell-phone.& many more about Vodafone.After some time I was got promoted to handle Escalated calls from executive level to corporate level & to give the briefing about Vodafone to entire process.I was also the part of Quality Analysis team for some time period. Show less

• 

  Hcl bpo

  Apr 2011 - Aug 2012

  Sr cse

  Handling the Maruti customers from PAN India.Giving them information about MARUTI CARS & their spare pare through calling & by mails

• 

  Infosys bpo

  Apr 2013 - now

  Use to work on Central govt project by the ministry of Finance.To inform the corporate about tax & deduction rate & %age value ....Also giving the resolution by mail or through chat To provide the finance (TDS Tax) related help off or calls or by mails..

  • Web Content Writer

    Jun 2013 - now

  • Senior Executive (Customer Support)

    Apr 2013 - now