Experience

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  Entiende

  Sept 2016 - Sept 2019

  Team project manager

  I managed the performance of the team, taking care of developing and improving performance by coaching and counselling sessions to ensure metrics and quality targets were achieved.I had to recognize and reward the contribution of team members in a timely manner so that they were motivated and encouraged towards delivering excellence.I developed the ability to interpret reporting and analysis to drive operational and Customer solutions.I was also in charge of proactively seek process improvements, and identify and implement projects to improve business practices. Show less

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  Comdata group

  Nov 2019 - Oct 2021

  Customer specialist

  I worked as a customer care specialist, responding to day-to-day escalated customer care issues (rescissions, drops, customer complaints, account validations) while working within different supporting systems.I was in charge of identifying and implementing improvements around call handling to increase customer satisfaction and agent productivity.

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  Danish refugee council / dansk flygtningehjælp

  Feb 2024 - Jun 2024

  Global safety / learning and development

  I am part of the Safety Team.The duties and tasks I am in charge of consist of analyzing, reviewing, and assisting in Safety-related processes and include:- Support the development of a global safety e-learning- Review global Safety compliance levels for among other safety training- Analysis of Safety Incident Reports- Review of the Travel Safety setup- Safety Training Support- Management support with Safety Team Machform and Typeform content

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  Alex poulsen arkitekter a/s

  Aug 2024 - now

  Architectural technologist

  - Sketching- Visualisation - Detailing- Model building