Experience

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  Kantar millward brown

  Sept 2017 - Sept 2018

  Ad-hoc qualitative research consultant

  Job Responsibilities of Qualitative Research Consultant at Kantar Milward Brown • Collaborate with clients or internal stakeholders to understand research objectives and design appropriate qualitative research methodologies.• Develop research plans that outline the research objectives, target audience, research questions, sampling strategies, and data collection methods• Conduct interviews, focus groups, ethnographic observations, and other qualitative data collection methods to gather rich and detailed insights.• Develop interview guides, discussion prompts, and protocols to guide interactions with research participants.• Build rapport with participants to create a comfortable and open environment for sharing their perspectives.• Lead and facilitate focus group discussions or one-on-one interviews, ensuring that participants feel comfortable expressing their thoughts and opinions.• Adapt questioning techniques to dig deeper into participants' responses and uncover underlying motivations.• Analyze qualitative data using various methods, such as thematic analysis, content analysis, or narrative analysis.• Identify patterns, themes, and trends within the data to draw meaningful insights.• Synthesize research findings into clear and concise insights that address the research objectives.• Develop compelling narratives or reports that effectively communicate research results to clients or stakeholders. Show less

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  The westin dhaka - marriott international inc.

  Dec 2018 - Oct 2020

  - Guest journey mapping through identifying touch points from the very first inquiry to post stay communication. - Cross Department collaboration to ensure the seamless contribution of every single service element, enhancing guest experience and satisfaction. - Process optimization through ideation and execution of developed internal processes to eliminate inefficiencies. - Technology integration of booking engines, MARSHA - CRM system to manage availability of inventory and pricing in property websites. - Insight sharing with UX/UI team to minimize common pain points of app or website users and highlight user preferences Show less

  • Reservations Sales Agent

    May 2019 - Oct 2020

  • Internship Trainee

    Dec 2018 - Apr 2019
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  Alpha catering

  Oct 2020 - Mar 2021

  Client services executive

  - Effective communication channel development to facilitate client’s query in both online and offline platforms. - Organize route plan for regular delivery operation and develop service blueprint for ensuring top notch service in Corporate and Social events. - Create survey questions and assign teams to gather feedback for the development of the service process. - Clarifying uncertainty and possible solutions to the service elements - Kitchen, Delivery Support Staff. etc.- Assist the sales team with analysis of customer behaviour trend feedback and expectation areas for better communication. - Create time-sensitive personalized offers for potential customers. - Facilitate communication training to the food delivery riders and servers. Show less

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  Dhaka regency hotel & resort

  Mar 2021 - Oct 2021

  Catering sales executive

  Responsible For • Assist in creating annual revenue budgets and developing annual marketing plans.• Managing the sales efforts within the hotel & the area sales office to generate pro-actively revenue• Directly Dealing with customer inquiries and ensuring all events run smoothly.• Ensuring quality service to both customers and colleagues.• Selling hotel catering services and banquet facilities through direct client contact to maximize total revenues and profits.• Actively working with Brand & Communication department to promote banquet halls and occasional events.• Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met.• Develop and maintain relationships with key clients in order to produce group or convention business.• Negotiate meeting room rates, function space, and hotel services within approved booking guidelines.• Work closely with Executive Chef and Food & Beverage department to ensure all arrangements and details are dealt with.• Sharing ideas with executive chef for preparing competitive new food menu.• Coordinate with other planning and execution departments to time tables, work schedules, employment of employees. Show less

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  Berger paints bangladesh limited

  Nov 2021 - now

  Analyze the product gap in the market and assist Marketing and R&D with relevant research outcomes to execute production. Develop and ensure business through product specification and liaison in Government and private sector.Maintain close relationship with the Key Stakeholders, Architects, Engineers both in Government & private sector for business specification.Promote all kind of BPBL products, service to the professional segment.Organize and conduct product and service briefing session in Government, Non-Government and Universities for the enrichment of knowledge of the stakeholder.Channel business directly/indirectly in liaison with project, trade and experience zone.Collect and analyse competition activity and develop strategy to improve business and growth.Maintain close coordination and relationship with cross functional business units. Show less Develop and ensure business through product specification and liaison in Government sector.Maintain close relationship with the Key Stakeholders, Architects, Engineers both in Government & private sector for business specification.Promote all kind of BPBL products, service to the professional segment.Organize and conduct product and service briefing session in Government, Non-Government and Universities for the enrichment of knowledge of the stakeholder.Channel business directly/indirectly in liaison with project, trade and experience zone.Collect and analyse competition activity and develop strategy to improve business and growth.Maintain close coordination and relationship with cross functional business units. Show less

  • Sr. Territory Manager - Prolinks

    Apr 2024 - now

  • Territory Manager Prolinks

    Nov 2021 - Apr 2024