Experience

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  British gas

  Jul 2003 - Aug 2004

  Customer service manager
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  Norwich union

  Feb 2005 - Nov 2006

  Customer service manager
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  Shell

  Nov 2006 - Dec 2009

  Site operations manager
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  Prince sattam bin abdulaziz university

  Sept 2010 - Jul 2016

  Quality control coordinator & lecturer

  I undertook strategic and operational responsibilities to uphold and enhance academic quality within the College of Science and Humanities. My efforts were geared towards ensuring the institution's alignment with its objectives and regulatory standards. I facilitated the development and execution of quality assurance procedures and codes of practice, significantly contributing to the academic community's ongoing improvement. Acting as a key liaison in external reviews, audits, and accreditation processes, Iensured our compliance with best practices in higher education.Beyond my quality control responsibilities, I engaged directly with students as a lecturer in the Computer Science department, guiding their academic projects and fostering a supportive learning environment that encouraged success and innovation. My collaborative approach to addressing academic quality issues, along with my commitment to educational excellence, marked a significant period of growth and development for the department and its students. Show less

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  Bangaru bhoomi developers, prakruti nilayam project

  Oct 2016 - May 2021

  Operations manager

  I was instrumental in overseeing all operational aspects of this significant residential development. My leadership ensured the project's timely delivery within budget constraints while maintaining the highest quality standards to meet and exceed client expectations. I served as the primary communication bridge between project stakeholders, effectively managing relationships and addressing concerns promptly. By implementing strategic operational improvements, I maximized resource utilization and streamlined workflows, which significantly enhanced project outcomes. My guidance fostered a collaborative and high-performing team environment. Utilizing advanced project management tools, I kept a close eye on progress, identifying potential risks and developing strategies to mitigate them, ensuring we stayed on track to meet our milestones. Leading by example, I championed continuous improvement efforts, incorporating valuable customer feedback and industry best practices to push the boundaries of operational excellence. Show less

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  Az square architects

  Aug 2021 - Sept 2023

  General manager (operations in-charge)

  I led the charge in refining our project delivery processes and enhancing client satisfaction. My role was pivotal in developing standardized tender templates, which not only streamlined the tender preparation process but also significantly improved our bid success rates. By implementing more efficient contract and project management procedures, I was able to optimize planning, budgeting, and billing operations, thereby increasing project profitability and strengthening client relationships.My proactive approach to work schedules and risk mitigation ensured smooth project execution and timely collections, keeping our cash flow positive. I was deeply involved in day-to-day operations, providing hands-on leadership in project planning, contract negotiations, and personnel development, which fostered a culture of accountability and excellence. My vigilant oversight on project budgets and expenditures ensured financial transparency, while my close monitoring of project progress guaranteed that we adhered to timelines, budgetary constraints, and high-quality standards. Show less