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Tyler O'Dell

Tyler O'Dell

Data Analyst

location of Tyler O'DellSellersburg, Indiana, United States

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  • Timeline

  • About me

    Technical Operations Manager

  • Education

    • Indiana University-Southeast

      2009 - 2014
      Bachelor of Science in Business BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES 3.687 Cumulative Graduating GPA

      Activities and Societies: Beta Gamma Sigma; Graduated with Distinction Dual Concentration: Marketing & ManagementInternational Honors Society: Beta Gamma SigmaETS Examination National High Achievement: Top 5% of Business Students

  • Experience

    • Voluforms

      Jun 2008 - Jan 2009
      Data Analyst

    • FedEx Ground

      Jan 2010 - Jun 2016

      • Manage day-to-day operations in a fast-paced factory environment (~ 30 Direct Reports)• Provide motivational leadership and efficiently work through others to accomplish operational objectives• Monitor PH performance and conduct; Hold team members accountable for their actions • Responsible for the oversight of employee timecards; approvals, corrections, and scheduling• Develop pre- and post-sort reports that assess productivity and service metrics using Microsoft Excel• Handle a multitude of problems and claims from a variety of personnel; Source of knowledge and expertise Show less

      • Operations Manager

        Jul 2015 - Jun 2016

      • Package Handler

        Jan 2010 - Jul 2015

    • River City Work Wear

      Feb 2014 - Jun 2014
      Screenprinting Technician

      Cleaning, fixing, and maintaining screens to be used in the Screen Printing process

    • CompuCom

      Jun 2016 - now
      Technical Support Manager

      Lead IT support team providing technical assistance to 25,000+ enterprise business users in North America & Latin America.Develop and implement training initiatives for new hires. Analyze team performance and productivity against service goals.Manage the Service Relationship with executives in order to plan new projects, determine shift-left opportunities, and successfully market our support capabilities.Monitor customer feedback to devise business strategies and determine process improvements for better customer experience. Show less

    • ODELL EQUIPMENT AND SUPPLY INC

      Apr 2021 - now
      Technical Operations Manager

  • Licenses & Certifications