Eric Stikna

Experience

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  Jiffy Lube International

  Jan 1995 - Jan 2005

  Store Manager
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  Nestle Waters

  Sept 2004 - Feb 2010

  Route Sales
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  Stikna Distributing

  Jan 2010 - Dec 2011

  Owner
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  FedEx Ground

  Aug 2010 - Mar 2012

  Service Manager / Team Lead
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  Walt Disney World

  Mar 2012 - Nov 2017

  • Randomly intercept guests across the Walt Disney World Resort to collect both demographic information and qualitiative feedback for marketing research purposes• Meet daily deadlines and demonstrate strong organizational and time management skills by working independently and with a team to achieve quotas• Handle highly confidential information that assists leaders in many different departments within the Walt Disney World Resort in their decision-making processes• Ensure that data is reliable and valid by following proper standards of research methodology while conducting core and kiosk surveys, "just-in-time" surveys, and ad hoc projects• Exhibit world class guest service by assisting with questions and projecting a positive image at all times Show less • Randomly intercept guests across the Walt Disney World Resort to collect both demographic information and qualitiative feedback for marketing research purposes• Meet daily deadlines and demonstrate strong organizational and time management skills by working independently and with a team to achieve quotas• Handle highly confidential information that assists leaders in many different departments within the Walt Disney World Resort in their decision-making processes• Ensure that data is reliable and valid by following proper standards of research methodology while conducting core and kiosk surveys, "just-in-time" surveys, and ad hoc projects• Exhibit world class guest service by assisting with questions and projecting a positive image at all times Show less

  • Guest Experience Manager - Disney Springs Transportation

    May 2015 - Nov 2017

  • WDW Watercraft Operations

    Mar 2015 - May 2015

  • Research Specialist

    Nov 2014 - Mar 2015

  • Guest Service Manager - Epcot Support Services - 3rd Shift

    Jul 2014 - Nov 2014

  • Research Coordinator

    Oct 2013 - Jul 2014

  • GSM - ELP - Custodial Operations - Disney's Animal Kingdom

    Aug 2013 - Oct 2013

  • Research Specialist

    Sept 2012 - Aug 2013

  • WDW Watercraft Operations

    Mar 2012 - Sept 2012
• 

  The Home Depot Interiors

  Oct 2017 - Oct 2018

  Interior Design Consultant

  I was tasked with lead generation, identifying customer's needs, presentation of products, submitting orders, and managing projects. I trained and developed new employees, assisting with product knowledge, using technology including PC and iPad, and using sales techniques. I built relationships and retained customers.

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  Walt Disney World

  Jun 2018 - Mar 2021

  Guest Experience Manager

  I administered the CAD/AVL system implementation by Clever, Recognition, Safety, Maintenance, and facilities management. I deftly created and Implemented a system that tracked unproductive time and helped to identify root causes. I implemented systems to reduce unproductive time. I managed transportation and logistics regarding the efficient return of guests to their resorts at park close and overcame adversities, like holidays, special events, and weather.

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  Orlando Health

  Mar 2021 - Oct 2021

  Scheduling Coordinator

  I oversee projects which include the implementation of the EPIC system - A multi-functional Call center. I partnered with multiple offices to address patient needs, scheduling, and customer service. In addition, I assisted in training other scheduling coordinators on many new software features and the use of the program to improve service to the customers calling to the call center.

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  Osceola County School District

  Oct 2021 - now

  Teacher - Business.

  • Teacher

    Oct 2022 - now

  • Substitute Teacher

    Oct 2021 - Oct 2022
• 

  Apple

  Jun 2022 - now

  Product Specialist