Carissa McDowell

Experience

• 

  PNC Bank

  Jan 2010 - Jun 2013

  -Rated as Exceeding Expectations in Performance reviews for customer service and referrals-Wrote schedules to ensure branch coverage and budget adherence using PeopleSoft -Researched and resolved complex customer issues in a timely manner-Trained branch on operations and policy resulting in a branch audit score of 94/100-Conducted one-on-one coaching sessions for improved customer service -Analyzed client financial conditions to appropriately recommend products and services-Proficient in the sales and service of deposit accounts, personal loans, investment and mortgage referrals -Maintained bank compliance and strict confidentially for customer information -Pursued additional growth opportunities by networking, cold calling, lobby management, and promoting products at sponsored events -Consistently recognized for customer service excellence -Created teller checklist used for observation which assisted in improving customer service scores

  • Teller Supervisor

    Dec 2011 - Jun 2013

  • Universal Banker

    Sept 2011 - Dec 2011

  • Customer Service Representative

    Jan 2010 - Sept 2011
• 

  GNC

  Jul 2013 - Jun 2018

  -Responsible for training new staff on POS system, policies, and operational tasks-Observe sales associates and coached on sales techniques and product knowledge-Calculate payroll from time sheets and general payroll administration using ADP for four individual stores -Evaluate inventory levels and electronic forecast when reordering products -Increased sales 22% for Quarters 1-3 in 2015 by coordinating sales/sampling events-Correspond with vendors for product allocation and payment collection Show less

  • Store Manager

    Nov 2015 - Jun 2018

  • Administrative Manager

    Jul 2013 - Nov 2015