Moisés Mora

Experience

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  Hewlett-Packard

  Jan 2011 - May 2014

  ITO Support- Network-Voice services./ITO Delivery Consultant

  -Network support; Projects hardware implementation, upgrade devices and networkoptimization. Support related LAN, WAN, ISP, Wireless connectivity.- Voice Services; All related management global process, project implementation and execution.Avaya PBX 8700 administrator, call centers and end users support, responsible for new callcenter creation and flow calls, agents administration, Avaya CMS Supervisor R16 statics andreport systems, NICE record systems, Voice Mail set ups Avaya Modular Messenger.Moisés Mora - CV- Mobility Services; management process and implementation projects, provide support to enduser (IOS, Blackberry OS Synchronization)- Servers support; new projects implementations and maintenance (Hardware and OSinstallation), Window server, Novell share system, monitoring storage backup reports andissues related. Show less

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  Teleperformance

  Jun 2014 - Jul 2023

  Responsible for ensuring everything related to the physical infrastructure of the business and workplace experience.- People and Services Management: Physical security services, cleaning services, and maintenance- Contract Management: Responsible for the good delivery services from the contractors, such;Air conditioning, UPS, and emergency equipment maintenance, predictive, preventive andcorrective.- Budget Management: Responsible for the balanced budget so that it does not incur an adversevariance, focus on the real needs of the company and the users.- Project Management: Involved in carrying out a project, either large or small. Projects areusually defined as one-off occurrences – not part of the day to day job. Examples of projectsmight be office relocations and office refurbishments.This all requires careful management to ensure that the project runs on time, provides what thethe client actually wants and most importantly, remains within budget.- Customer Relationship Management: Able to manage the relationship with the customer. Goodcommunication, getting feedback from the customer, and, importantly, acting upon it whenappropriate as well as ensuring that the customer, and the client, is kept in the picture at alltimes is the key to good customer relationship management.- Responsible for ensuring everything to do with the physical infrastructure of the business. Show less Support Voice structure for Latin America region and Dominican Republican connected todifferent Avaya Call Manager PBX 8700, including, trunks (H.323, SIP, ISDN), VDNs, Vectors,Skills, agents and stations creation, clients as; Microsoft, Intel, Dell, RIM, Autodesk, Blue Shieldand others, around of 1000 users, agents and staffing.- Assist with new client design and implementation projects, including vendor resources, testing,troubleshooting, installation, and implementation of upgrades or configurations.- Provide technical installation, implementation, and support of voice routing and technologyactivities; coordinate strategic voice technology projects with business and other IT teams.- Attend daily/weekly meetings and interact regularly with management, clients, and incumbentsto constantly improve voice engineering services.- Communicate status of projects and incidents, provide quality documentation, and generatereports requested.- Conduct studies analyzing user’s requirements, perform cost analysis, and identify alternativedesigns and solutions to ensure the client’s needs are met.- Support Avaya CMS Supervisor users, statics and reports.- Support Asterisk Voice Mail Solution. Show less

  • Regional Facilities Manager | TP Dominican Republic, Costa Rica & Honduras

    Feb 2021 - Jul 2023

  • Site Facilities Manager

    Jun 2016 - Aug 2021

  • Voice Engineer

    Jun 2014 - Jun 2016
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  Kaiser Permanente

  Jun 2023 - now

  Facilities Manager