Arlene Markham

Experience

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  DART (Dallas Area Rapid Transit)

  Mar 2001 - Dec 2005

  Project Management Consultant

  • Quality and Cost Control development of reports pertaining to contract activity (i.e., management, contingency, and change control summary reports).• Conduct field site audits, and quality control of design review.• Track project task and follow-up on project deliverables.• Oversaw and managed communications for project tracking system, manual updates, training, employee communications, system testing.

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  Cigna Group Insurance

  Jan 2006 - Sept 2016

  Sr. Business Project Analyst

  • Drove coordination between business, operation and technical stakeholders to identify and remediate data errors and gaps in operational and analytical data.• Provide Hyperion Ad-Hoc reporting within 99% of target time frames.• Work with Developers, QA and Management in design phase in defining and delivering solutions• Create Case and Process Flow Diagrams as required by a specific project• Facilitate proficient collaboration strategies of business and technical partners in the reporting work stream through testing, implementation, training/support, and report customization/enhancement• Design, develop, test, and execute instructional documentation to assist end user in application functionality; perform UAT testing and documentation. Show less

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  Hilton Worldwide

  Apr 2015 - Oct 2020

  Guest Assistant Specialist

  •Professional effective liaison, utilizing excellent communications skills between Hilton hotel brands (Domestic and International) owners, general managers, reservation agents and hotel guests/customers. Delivering superior problem solving solutions to customer needs. Identify, evaluates and formulates win-win solutions for hotel and hotel guests. • Providing personalized excellent customer service in resolving issues with customers, coupled with ensuring limited liability to meet yearly revenue growth of the company. • Consistently recognized as top performer of the Quarterly award.• Training, coordinating and resolving of service billing issues for Hotels and Reservation agents worldwide. Show less

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  NTTDATA

  Jan 2018 - Nov 2018

  Medicare Operations Specialist

  Support Medicare Part C in audit and reimbursement of Medicare Advantage claims for Blue Cross Blue Shield of Michigan with consistent accuracy no less than 99.9%.Conduct quality control analysis, accountable for data trends and focus review, problem resolution including overseeing pended claims and over payments and under payments.

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  PartnerSource (division of AJ Gallagher)

  Oct 2018 - now

  Risk Technical Analyst

  Development of annual, quarterly and litigation reports for Workmen’s Compensation alternative product. Efficient, possessing excellent communication skills as an effective liaison for cross-functional teams such as, operations, business stakeholders and information technology. Able to effectively assess business problems and identify appropriate technical solutions and interventions through cost/benefit analysis, query analysis. Customer focused, self-starter, quick learner with ability to retain complex information and identifying best possible deliverable to critical business issues. Show less