Erika Semtei-Rotundo

Experience

• 

  Crimson Hexagon

  Jan 2015 - Jun 2015

  Inbound Marketing Associate
• 

  Crimson Hexagon

  Apr 2016 - Nov 2018

  • Team Lead, Global Product Support

    Jul 2017 - Nov 2018

  • Product Support Specialist

    Apr 2016 - Jul 2017
• 

  Braze

  Dec 2018 - now

  • Leading a 80+ member global Technical Support organisation dedicated to delivering an exceptional support experience that cultivates lasting relationships with Braze customers.• Reporting to the SVP of Global Services and Support.• Driving the strategic vision and execution for technical support with a focus on refining processes and scaling efficiently.• Prioritising the cultivation of future Braze leaders within the organisation.• Six-time recipient team (2018-2023) of the NorthFace ScoreBoard Award for excellence in customer satisfaction with industry-leading CSAT scores from Braze customers. Show less

  • Senior Director, Global Technical Support

    Feb 2024 - now

  • Senior Director, Global Technical Support, Enterprise & Scale

    Aug 2022 - Jan 2024

  • Director, Technical Support (EMEA and APAC)

    Aug 2021 - Aug 2022

  • Senior Manager, Technical Support (EMEA and APAC)

    Feb 2020 - Aug 2021

  • Manager, Technical Support (EMEA)

    Dec 2018 - Feb 2020