Experience

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  Nosdra

  Dec 2018 - Aug 2023

  My duties in this role included but were not limited to: • Planning staff and training meetings and scheduling conference rooms• Distributed memos and updates to apprise departments and divisions of objectives and developments• Responded effectively to sensitive inquiries and complaints• Provided office management support while building cooperative working relationships• Maintained accurate department and customer records During my time in this role I was involved with:• Answering phone calls and emails to provide information, resulting in effective business correspondence• Coordinating Appointments meetings and conferences• Handling incoming calls and directed callers to appropriate department or employee.• Composing, edited and typed complex memos and reports with job-related software

  • Administrative Officer

    Jan 2022 - Aug 2023

  • Administrative Assistant

    Dec 2018 - Dec 2021
• 

  Concentrix

  Feb 2024 - now

  Customer service representative

  Maintaining broad knowledge of client products and servicesGreeting customers in a courteous, friendly and professional manner using agreed-upon proceduresListening attentively to customers’ needs and concernsClarifying customer requirements, probing for understanding, and using decision support tools /resources to resolve customer issues that are non-standard/ unstructured and require some clarification or conceptual thinkingDemonstrating empathy while maximizing the opportunity to build rapport with the customerNavigating and utilizing multiple windows and systems for account maintenance purposesProviding feedback to the management team about common customer issues and suggested possible improvements. Show less