Catalina Figueredo Chacón

Experience

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  Poblado Hoteles S.A.

  Jan 2013 - Jan 2013

  Intern
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  Constructora Bolivar S.A. - Zuana Beach Resort

  Aug 2013 - Jan 2013

  Ejecutiva de Cuenta
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  Alpina

  Oct 2013 - Jun 2015

  Generalista Gestión Humana

  Responsible for managing, executing and managing requests generated by employees of the company, on issues related to Human Resources: Selection and Hiring of Personnel, Personnel Administration and Payroll, Welfare, Compensation and Benefits, Occupational Health and Talent Development; under the Shared Services model

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  Johnson & Johnson

  Jun 2015 - Feb 2022

  Lead critical business projects, implement continuous improvement processes and work in conjunction with team members and partners to identify common root causes to design solutions that increase efficiency and customer experience. Lead the implementation of Artificial Intelligence (AI), Connectivity and Automation projects, supporting critical customer-facing functions in Supply Chain such as distribution, customer service, logistics, and transportation across the Johnson & Johnson Family of Companies, supporting multiple distribution channels to J&J’s broad range of customers.Design and implement the regional Customer Experience Capabilities & Solutions roadmap to leverage best in class processes, standards and enabling technologies. Drive service excellence and operational efficiency through continuous improvement processes design. Perform as a Project Manager, monitor progress and performance against timelines and provide regular updates to stakeholders.Partner with Regional and Global leadership teams, driving collaboration among different areas (Segment, Customer Service, IT and RDEX), supporting backorder communication strategy, proactive communication to customers, Customer connectivity strategy and other RDEX Global and Regional initiativesConsolidate and present information to partners and senior management in a clear and concise manner that allows management to make strategic decisions. Review, analyze, and streamline metrics to add deeper business perspective. Effectively connect with business partners or peers across sectors, countries, and functions.Drive key CX System Solution deployment process for all country clusters in Supply Chain organization Show less Lead/ design project plans and implementations of new cross regional, standardized Global Learning programs as Global Services Immersion program, a new cross-functional training program designed to evaluate and strengthen the core capabilities of employees, as well as on-board new employees effectively. Manage the contracting process for Learning & Development, partner with Corporate Services Talent Management and L&D to gather vendor service requirements globally. Lead the continuous improvement of the Global Learning Delivery processes and conduct market analysis to determine eligible vendors and suppliers, manage and review vendor SLAs and identify areas for improvement on daily operational processes. Show less Execute the training and development strategy for the LATAM Global Services organization. Led the design and implementation from curation and creation of content, to the system structure and branding of The Learning EDGE a platform that enhances the learning experience and brings the learning and development curriculum framework to life.Designed services portfolio and cross-functional curriculum framework (Onboarding, Technical, Professional and Leadership) to be implemented globally across: Finance, Procurement, Human Resources and Contact Center Services. Manage educational metrics and KPIs of LATAM regions to measure training effectiveness and supervise the fulfillment of the requirements of the curriculum for employees.Develop virtual content as e-learning materials, job aids and ILT resources using the properly technological tools (Articulate Storyline, Microsoft Office 365, Microsoft SharePoint) Show less Develop Change Management, Communications and Training (CCC) strategic plans for HR stakeholders, leaders and employees of the company. Support the implementation of a new model of Human Resources and technological systems as: Workday Core (HRM), AON (administration of benefits) and Human Resources Portals in Latin America.Deliver Train the Trainers and trainings for HR managers and HR teams in LATAM countries based on the Workforce Administration processes (Hiring, Terminations, Payments) and globally create virtual modules of e-learning in SUMMIT, develop creative and animated content for trainings and communications and manage Human Resources information portals. Show less

  • Customer Experience Lead- Latin America

    May 2020 - Feb 2022

  • Sr. Specialist, Global Learning Delivery

    Nov 2019 - Apr 2020

  • Global Services Latin America Training & Development Specialist

    Sept 2017 - Nov 2019

  • Change Management, Communications & Training Specialist- Global Services Human Resources

    Feb 2016 - Sept 2017

  • HR Project Analyst Cross Sector- PMO Role

    Jun 2015 - Feb 2016
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  Johnson & Johnson

  Apr 2022 - now

  Project teams , focusing on gathering business requirements, reviewing performance indicators, conducting training needs analysis, providing training solutions that create value for customers and ensuring deliverables are complete within Global and Country Project Timelines and Tollgates.Provides training and Project Management expertise to support enterprise wide implementation including 18 Country Go Lives.Partners and engages client group to gather feedback, maintain transparent communication and ensure alignment between customer needs and training solutions. This incumbent is expected to be collaborative, inclusive, flexible and adaptive working across time zones with remote colleagues and stakeholders. Show less The Global Contracting Solutions team serves to improve maturity in the sell-side contracting, tendering, and price executions process areas. The team collaborates across multiple functions (Commercial, Legal, Finance, Supply Chain, IT) to bring proven practices in the design of process and systems. Proactively find opportunities to drive and implement improvement processes or policies that will positively impact internal efficiencies and the customer experience.Work in conjunction with team members and partners to identify common root causes and design solutions that increase efficiency and improve the customer experience.Investigate, recommend, and implement or revenue assurance opportunities linked to process improvements.Consolidate and present information to partners and senior management in a clear and concise manner that allows management to make strategic decisions.Evaluate improvement opportunities for financial value case and document Return on Investment or benefits achieved post process implementation.Effectively connect with business partners or peers across sectors, countries, and functions.Utilize multiple systems (SAP, data mining systems, SalesForce.com, MS Office) to successfully diagnose opportunities, suggest paths of improvement and coordinate collaboration.Identify, lead, and/or participate in ad-hoc projects to support business, reporting needs, process efficiencies, and/or strategy improvements and implementations. Show less

  • Global Training Strategy Manager- Finance

    Sept 2023 - now

  • Global Contracting Solutions Lead

    Apr 2022 - Sept 2023