Ricardo Araujo

Experience

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  Agencia de Viajes Tour Colorsvida

  Feb 1996 - Aug 1998

  Tourist Guide

  clients to assess damages and costs of auto accidents. Make budgets and monitoring of auto repair evaluated.Bilingual Tourism; Entertain and inform tourists and visitors about the culture, history, and relevance of visited area. Coordinate logistics and itineraries for visiting groups. Provide driving and walking tours.

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  Diageo

  Feb 2000 - May 2006

  Event Sale Supervisor

  • Recruiting and selection of new promoters.• Coordinating and scheduling promoters’ activities.• Ensures daily activities support inventory accuracy• Managing money and merchandise awards.• Warehouse Supervisor to ensure on-time and cost effective daily activities.

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  Innova LLC.

  May 2007 - May 2012

  IT Technical Support Consultant/OWNER

  Troubleshot, maintained, upgraded, analyzed and repaired computer systems, hardware, software and peripherals. Oversaw the professional development and directed work products of staff. Assisted in nightly backups, global LAN/WAN availability and systems monitoring for a small network infrastructure supporting over 50 computers. Oversaw all telephone changes, including routing for seating assignments, networking media, cabling and hardware installation. Delivered computer and technology equipment for resellers and small businesses in Venezuela and Panama.Recognized as a decisive problem solver within PC hardware, software, networking, communication and peripherals. Resolved issues expediently, resulting in a highly functional and employee satisfied work environment.Recruited, hired, trained and supervised staff. Prospected potential customers through networking and advertising. Engaged in the compilation of corporate contracts and managed all tax requirements.. Show less

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  Aerocompliance

  Aug 2007 - Apr 2008

  Autocad Operator

  modificar planos electricos de aviones.diseñar planos electricos y convertirlos en autocad

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  Advance Auto Parts

  Jul 2008 - Feb 2009

  Sales and Costumer Service

  Sales and Costumer Service

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  Target

  Nov 2009 - Jul 2010

  Backroom Team

  Maintained an educated awareness of all current promotions and advertisement. Assisted in floor moves, merchandising and display maintenance. Collaborated with team members to complete price changes within the department. Processed and replenished merchandise and monitored floor stock.Actively participated in year-end inventory and cycle counts.

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  Family Builders usa Foundation

  Jan 2010 - Jan 2010

  Marketing Coordinator

  Marketing Coordinator

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  Esserman International

  Jul 2010 - Jan 2011

  Sales and Leasing Consultant

  Delivered outstanding sales skills to achieve revenue growth and attain established goals.Provided exemplary customer service to gain sales and ensure satisfaction. Answered questions and made product recommendations based on need.

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  Craig Zinn Automotive Group - Group Dealer Services

  May 2011 - Oct 2021

  IT Desktop Support

  Engage in troubleshooting, maintenance, upgrades, analysis, support, and system repair on hardware, software and associated peripherals. Assist in nightly backups, global LAN/WAN availability and system monitoring. Allocate system resources and determine user security procedures. Manage all telephone system changes, including routing for seating assignments, networking media, cabling, and hardware implementation. Implement IT strategies, regulations, and procedures. Engage in inventory requirements, updating PCs, tablets and laptops. Support the development of internal information security policies and procedures to assure confidentiality, integrity and availability of authorized information systems (AIS) and work with IT security tools. Collaborate with interdisciplinary teams to develop mitigation strategies to prevent information system risks and vulnerabilities. Conduct system access reviews to properly safeguard against unauthorized access to automated information systems, networks, and data. Conduct onsite system security evaluations, audits, and reviews. Provide technical advice to personnel concerning information security business process improvements. Maintain a strong knowledge of information technology concepts, standards and methods.Accurately determine a root cause of desktop issues related to hardware, software, networking, communication, and peripherals. Take the lead in incident reporting and resolution. Develop AID security incident response plans. Facilitate the development of contingency and disaster recovery plans/procedures.• Oversee a network infrastructure supporting over 600 computers. • Upgraded IBM and Premio PCs, updated 95% of monitors, and changed 90% of printers for a renew lease program. • Provided leadership within a key internet and phone carrier change.• Led a companywide Windows 7 migration. • Played a key role on a team incorporating new technology in servers, implementing virtualization. Show less

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  Sunitech LLC

  Feb 2020 - now

  Director Sales Operations

  Prepare solar installation project proposals, quotes, estimates, financial and sales team training