Experience

• 

  Asa bangladesh

  Jun 2015 - now

  * Providing technical support across 37 branches having specific problems related to IT devices like PC, Laptop, printer, Scanner, route, TAB, UPS, AVR, and installed software application. Installing and configuring computer hardware, software, systems, networks, printers and scanners.* Monitoring and maintaining computer systems and networks, laptops, tablet, printers, Scanners etc. and IT related accessories deployed in branches.* Providing functional and operational support for in-house developed i.e. Microfinance Management System, Asset managements, HR managements, Income tax, Internal fund management etc.* Providing Training for regular basis to end users, officer over 300(three hundred) employees at 37 branches.* Arranging& maintaining audio and video conference with other district for different issues.* Identifies source of specific problem and resolves problem in an accurate and timely manner.* Prioritizes requests based on severity of problem and impact to users’ productivity and overall, ASA IT operations.* Using online issue tracking software i.e. Jira for creating issues and getting solutions regarding any IT related problem and different web base software for monitoring users’ activities.* Buy, Distribution and maintenance all of IT related products.* Ensure Branch Support, Regular database backup, finding problems of database and solved.* Make & maintain E-Tin certificates, return sheet all employees of 36 branches by software and submit to the income tax office.* Make daily, monthly, half-yearly and yearly report (MS Word, Excel).* Communicate to the Head office for IT related Issue. Show less

  • Support Engineer

    Jan 2024 - now

  • Assistant Support Engineer

    Jun 2015 - Dec 2023