Rouvier Mervius, MBA, B.S.

Experience

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  US Navy

  Aug 2015 - Dec 2022

  Patient Services Manager/Customer Service Manager/Project Manager

  * Customer service manager* Oversaw the daily operation of the front desk of the laboratory* Conducted setup of workstations to include computers and necessary peripheral devices such as routers, printers etc. and assisted with computer hardware and software to ensure functionality* Conducted system vulnerabilities analysis and assessment* Generate trouble tickets in support of end-user technical problems* Trained staff on front desk kiosk machine and how to trouble shoot* Service ambassador, assisted with solving patients' problems and resolve complaints* Project manager, played a pivotal role in the successful launch of a new health information system at Naval Hospital Jacksonville by establishing a SOP for the laboratory front desk and central processing* Process Improvement Manager, collaborated with IT department to meet customer demands including the installation of a new patient check-in system which facilitated a smoother and more efficient workflow* Quality Assurance representative, investigated, collected data and developed mechanisms to monitor and evaluate program performance * Obtained and used an active Secret Clearance to handle sensitive and confidential information Show less