Suzanne White

Experience

• 

  AT&T

  Dec 2005 - Sept 2019

  Lead talented team of employees and contractors focused on quality and process improvement, risk mitigation, historical trends and implementation support. Functioned as a Release and Program manager across organizations at AT&T. Worked with multiple applications and teams using waterfall and agile/waterfall methodologies; to deploy code in 5 major deployments across AT&T. Collaborated and organizaed teams to ensure readiness and go decision for deployment. Focused on ensuring all defects were mitigated before production deployments. Deliverables: * Quality Improvement Scorecard - improved testing/defect quality thru shift-to-the-left practices and industry standards * Environment Scorecard – identified areas of improvement around environment availability and outage resolution * Testing/Industry Standards – leveraged Industry standards and historical testing trends to establish and enforce data entry and organizational standards * Severity 1 Burndown Reporting/Communication - ensure open pre-production issues are resolved before production deployment; required for release go-decision Show less

  • Senior-Business Mgmt (2nd Line Manager)

    Dec 2017 - Sept 2019

  • Professional Business Mgmt (2nd Line Manager)

    Jan 2015 - Dec 2017

  • IT Analyst (1st Line Manager)

    Jan 2006 - Jan 2015

  • Assoicate IT Analyst (Entry Level)

    Dec 2005 - Jul 2006
• 

  IBM

  Sept 2019 - Sept 2022

  IT Program Manager (2nd Line Manager)

  Program: AT&T MFE ETE/PVT Testing Data & Analytics, August 2019 – July 2022 Managed cross-company (AT&T and IBM) defect focused quality and metrics team and functioned as team lead for an in-house created BI Tool (1K+ Users). * Led migration of testing and defects from old system of record to Atlassian Jira/iTrack (~25K records, 300+ application teams) increasing productivity by 30%. * Identified common defect measures and KPIs (MTTR, MTTF) across employee applications and vendor contracts vital to a shift-left focus. Developed trending and reporting to ensure SLA compliance and drive Program: AT&T Enterprise Release Management, August 2019 – September 2022Served as the lead release defect manager for 14 enterprise releases at AT&T. * Mitigated 1-3K severity 1 defects per release, across 300 application teams. * Achieved a defect production GO decision for 100% of the releases.Program: AT&T Azure Cloud Modernization Initiative, July 2022 – September 2022Functioned as Azure Cloud Modernization Coordinator, spearheading the modernization of IBM and AT&T application architecture.* Supported the AT&T mandate that all IBM managed legacy applications move to Azure Cloud in by 2022. Worked one-on-one with application teams to facilitate status meetings, organize migration schedules, resolve roadblocks and coordinate communications* Successfully migrated 5+ applications to Azure Cloud infrastructure in 3 months exceeding the original goal of 2-3 application migrations Show less

• 

  AT&T

  Sept 2022 - now

  Associate Director - Technology

  Hired and developed a diverse team of 15 employees and contractors specializing in data engineering and analytics. * Managed technical migration and cross tool data synchronization of the CTX organization (350+ Scrum Teams and 500+ App teams) to Azure Dev Ops, completing in 3 months with an in-house technical solution developed in Azure generating $1M+ in cost savings. * Spearheaded initiatives to support quality measures and KPIs across 350+ scrum teams. + Measures included: Implementation Metrics, Flow Metrics (Lead Time, Cycle Time), and Quality Metrics (Defect Leakage, Defect Resolution Time, Defect Density). + Achieved 10% increase in Code Quality and a 25% increase in new SAFe operating model adoption. * Introduced practices that increased team productivity and client response time by 20%. * Worked hands-on with team developing dynamic reporting, using Power BI, Excel, and Microsoft Azure Dev Ops to drive data driven decisions and solve complex problems. Show less