JOSEPH HABER

Experience

• 

  Sushi Ko Japanese Restaurant

  Mar 2006 - Jun 2008

  Team Leader

  • Responsible for all restaurant aspects and services• Cashier• Train and motivate staff• Customer Service• Check stock levels and order supplies.• Prepare reports at the end of the shift/week, including staff control• Hardware /Software, Maintain and Repair

• 

  BIM POS

  Jun 2008 - now

  • Defining and Validating Product Vision and Strategy.: Aligning with client objectives.• Creating and Testing Prototypes, Wireframes, and User Stories: Demonstrating product concept and functionality.• Managing the Product Development Process: Overseeing scope, timeline, budget, quality, and risks.• Collaborating and Communicating with Stakeholders: Ensuring alignment and feedback from developers, designers, testers, marketers, and users.• Measuring and Evaluating Product Performance: Identifying areas for improvement. Show less • Meet with clients to understand their business processes, needs, and objectives.• Document and analyze client requirements and workflows.• Develop detailed implementation plans that align with client goals.• Collaborate with development teams to implement necessary customizations.• Create and manage project timelines, ensuring on-time delivery. • Coordinate with internal teams and client stakeholders to ensure smooth project execution• Monitor project progress and address any issues or roadblocks.• Develop and deliver training programs for end-users and administrators.• Provide ongoing support and troubleshooting during and after implementation.• Create and maintain documentation for system configuration and user guides.• Conduct thorough testing to ensure the system meets client requirements.• Identify and resolve any issues or bugs prior to go-live.• Ensure the implementation meets quality standards and best practices.• Conduct post-implementation reviews to assess project success.• Gather feedback from clients to identify areas for improvement.• Recommend and implement optimizations for better system performance Show less • Manage a support team to provide first class post-sales support to BIM POS customers.• Provide input into the pre-sales process and act as a lead on support and service issues, strategy and approach.• Set clear objectives, evaluate progress and install a high performance culture with focus on team work, service excellence and ownership for resolving customer issues.• Acting as liaison between training department and R&D department for any new requirement.• Responsible for the workflow process of all F&B projects.• Set-up, manage and improve standards and procedures within the team.• Review daily priorities and take appropriate action to ensure results are achieved.• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.• Highly skilled in installing, repairing and troubleshooting computer hardware Windows-based and peripherals.• Experienced in backup and image management software.• Able to configure VPN and server/client side hardware and software.• Familiar with active directory security and policies.• Network implementation and maintenance.• Proficient in working with users remotely.• Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.• Excellent analytical and problem solving skills.• Proven record of managing time and priorities effectively.• Good customer service capability.• Suggesting as Technical Project advisor solutions to avoid future business problem.• Assess, define and purchase project needed hardware from abroad and local sellers.• Provide system reports, analysis and charts upon request.• Other duties upon requests Show less • Install, troubleshoot, test and repair computer hardware, software, systems, networks.• Creating and resolving support tickets through email, chat, whatsapp, BIM LOG and other digital platforms.• Providing technical assistance for business operation questions and problems.• Resolving problems with software and other computer systems and following up with customers.• Diagnosing system errors and other issues.• Requesting feedback and/or monitoring calls and other methods of correspondence to improve support methods.• Install or Upgrade BIM POS software applications and install patches at normal clients or multichain clients.• Repair and replace equipment as necessary. Show less • Creating and resolving support tickets through email, chat, and other digital platforms.• Providing technical assistance for business operation questions and problems• Resolving basic problems with networks and other computer systems• Following up with customers to ensure full resolution issues• Writing, editing, and revising user's manuals for new and updated software and hardware• Diagnosing BIM POS system errors and other issues• Installing and updating software patches to fix issues• Accessing remotely client's hardware or software for troubleshooting purposes• Upgrading BIM POS software applications and install patches. Show less

  • Product Consultant

    Aug 2023 - now

  • Implementation Consultant

    Jul 2021 - Aug 2023

  • Head of Customer Support and Implementation

    Aug 2014 - Jul 2021

  • IT Support Specialist

    Mar 2011 - Aug 2014

  • Technical Help Desk

    Jun 2008 - Mar 2011