Experience

• 

  University of maryland charles regional medical center

  Feb 2009 - May 2011

  Patient access manager
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  Medstar st. mary's hospital

  May 2011 - Feb 2013

  Data coordinator
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  Calverthealth

  Feb 2013 - Jul 2015

  Care management coordinator

  • Implementation of process improvement, policies and grant applications resulting in lowered costs and improved patient care quality• Negotiated vendor contracts; processed vendor invoices• Assisted in development and implementation of PACCT (Partners in Accountable Care Coordination and Transitions) with dozens of community wide stakeholders.• Assisted with fresh staff orientation and training and participated in ongoing performance evaluations in collaboration with senior management.• Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.• Furnished educational services to promote optimal office workflow. Show less

• 

  Maryland oncology hematology

  Aug 2016 - May 2020

  Patient financial counselor

  • Mediated between physician, patient, and insurance carrier to verify that each party had necessary information.• Assisted patients without healthcare coverage to find resources, services and assistance needed.• Advised patients on advantages and disadvantages of different treatment options in alignment with individual needs.• Achieved increased patient retention and increased revenue through implementation of patient experience initiatives• Secured several thousands of dollars of grant money for patient care• Reviewed and verified financial data to determine program eligibility.• Established and facilitated stakeholder collaboration for accurate and successful submission of claims and appeals. Show less

• 

  Sound physicians

  Jun 2020 - Dec 2022

  • Development and Implementation of Policies and Procedures.• Drove provider productivity and performance metrics to consistently exceed site and corporate goals based on daily and weekly review of KPIs.• P & L reporting and payroll• Visited at least 2 sites weekly to ensure each location was fully functional and operating effectively.• Recruited and trained staff to enable adherence to common standards and procedures.• Created reports and established processes to assist with budget maintenance, customer satisfaction and stakeholder metrics.• Delegated work to staff, setting priorities and goals. Show less

  • Regional Manager of Operations

    Jun 2022 - Dec 2022

  • Program Manager

    Jun 2020 - Jun 2022
• 

  Centene corporation

  Jan 2023 - now

  • Identified and analyzed user requirements, procedures, and processes to develop optimization strategies.• Delivered timely support by tracking issues and communicating resolutions to end users.• Generated custom reports summarizing data.• Defined key data points and data sources to track against measurable indicators and produce useful reports.• Generated standard or custom reports summarizing data.• Managed timely flow of business intelligence information to users.• Identified or monitored project progress using business intelligence tools.• Disseminated information regarding tools, reports, or metadata enhancements.• Synthesized business intelligence or trend data to support recommendations for action. Show less

  • Program Manager

    Oct 2023 - now

  • Business Analyst III

    Jan 2023 - Oct 2023