Mykeltie Imani

Experience

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  I-Connect Airtel

  Jul 2017 - Feb 2018

  Customer Service Representative

  - Responding to complaints from customers and giving after-sales support when requested.- Coordinating the sales team by managing schedules, filing important document and communicating relevant information.- Handling the processing of all orders with accuracy and timeliness.- Monitor the team’s progress, and identify shortcomings and proposed improvements.- Ensuring adherence to laws and policies.

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  Boenix High School

  Mar 2018 - Sept 2018

  Associate Teacher

  - Design, create and implement activities and events that give students a chance to learn important concepts in an interactive, hands-on manner.- Teach students self-help skills and ways to solve problems on their own that areeffective, appropriate, and successful.- Engage the community in supporting students and providing comfortable opportunities for them to learn to apply their knowledge in the real world.

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  Absurdalna Restaurant and Bar

  Jan 2019 - Oct 2019

  Restaurant Staff

  - Delivering outstanding customer service.- Instructing new staff on their new roles and responsibilities.- Keeping track of stock levels and maintaining supplies.- Collaborate with other restaurant servers and kitchen/bar staff.- Deal with complaints or problems with a positive attitude.

• 

  Decathlon CAR Gliwice

  Jan 2020 - Jul 2023

  Warehouse Associate

  - Customer Service representative; acts as a liaison, provide product/services information,answer questions, and resolve any emerging problems that our clients face withaccuracy and efficiency.- Shift leader on regular occasions which entails allocation of responsibilities and tasks tomy colleagues with respect to daily targets and the company's KPIs.- IT associate assistant; support and maintain in-house computer systems, desktops, andperipherals. - Design, creation, and maintenance of excel files for the E-commercedepartment. - Maintaining the working connections between computers and printers. Troubleshooting computer problems that might arise from time to time. Installation of software such as operating systems.- Handle and operate necessary machines (forklifts and pallet pickers) and accessories in- Maintaining and managing a warehouse- Maintaining inventory records and tracking system.- Monitoring activities in the warehouse to ensure proper recording of outgoing materials. Show less

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  Sphera

  Apr 2023 - now

  - Analyzing online company risk objects and news- Informing companies about the risks in their companies according to the analyzed content- Making clear decisions on what's necessary to inform the company- Ensuring companies receive information on time- Work management to ensure the information is provided to the company on time.

  • Risk Research Analyst

    Jul 2024 - now

  • Associate Risk Research Specialist

    Apr 2023 - Jul 2024