Experience

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  Holiday inn

  Jun 2007 - Jan 2009

  - Overseeing the implementation of standards in department;- Taking actions to resolve guest complaints;- Stock control;- Conducting competitor analysis;- Working with staff: motivating, training etc - Managing operation of the restaurant and bar to ensure customer service at its best; - Maintaining overall levels of courtesy, service and cleanliness of restaurant and bar;- Conducting pre-shift meetings and daily trainings for staff;- Overseeing cash handling and check/credit policies and procedures.

  • Assistant Restaurant Manager

    Sept 2008 - Jan 2009

  • Restaurant and Bar Supervisor

    Jun 2007 - Sept 2008
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  Starbucks coffee company

  Jan 2010 - Jan 2010

  Pre-opening and operations manager

  - Opening new coffee shop from ground zero- Developing strategic and operational plans for a new coffee shop- Hiring and managing a team of 20 people- Analysing financial reports to identify and address trends and issues in store performance- Organizing local marketing events at the store

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  T.c.i. concert agency

  Jan 2011 - Oct 2012

  Project manager (catering and backstage)

  - Organised F&B services for artists and their teams (~50 crew members) at stadiums and concert venues;- Sourced and oversaw catering suppliers and partners; - Monitored temporary F&B outlet setup and dismantling; - Coordinated and managed caterer operations, monitoring high-end service delivery and compliance with requirements from artists’ management; - Oversaw backstage dressing rooms and zone spaces, including decor, food provision, and fulfilment of last-minute requests;- Worked with artists such as Rammstein, Moby, Scorpions, Maroon 5, Chemical Brothers. Mostrar menos

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  Hvs executive search, hcn division

  Feb 2011 - Mar 2012

  Consultant

  Top and middle management recruitment in Hospitality industry in Russia and CIS

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  Freelancer

  Nov 2012 - Jan 2016

  Catering project manager

  - Served as catering project manager at large-scale events, such as Moscow International Automobile Salon, Association of National Olympic Committees, and yoga festivals;- Set up and monitored F&B outlets;- Directed F&B operator setup process, including delivery schedule, storage facilities provision, and staff accreditation;- Coordinated all operations during events (catering, gala-dinners, VIP guest catering, staff meals);- Managed budgets up to 1 million roubles and project teams of up to 30 members;- Created financial and operational reports for clients;- Collaborated with sponsors in delivering their commercial rights. Mostrar menos

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  Fifa

  Feb 2016 - Jan 2018

  Project coordinator fifa world cup 2018 / fifa confederations cup 2017

  - Planned and implemented FIFA World Cup Russia 2018 / FIFA Confederation Cup 2017 F&B Concessionaire Programme at 12 stadiums across Russia;- Created manuals and guidelines with project operational details and branding guidelines for contractors, partners, and team members;- Administered tender process and selected concessionaire;- Coordinated concessions menu assortment and set prices;- Worked with FIFA World Cup Sponsors and Partners delivering their rights within F&B Project (Coca-Cola, ABInBev, VISA, Mengniu);- Monitored permanent and temporary F&B infrastructure delivery;- Participated in dressing and signage project to enhance concession branding;- Managed a team of 11 venue F&B project coordinators;- Provided operational support to commercial affiliates and concessionaire to deliver project at highest level of quality. Mostrar menos

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  Uefa euro 2020 european football championship

  Jan 2019 - Jul 2021

  Project manager uefa euro 2020

  - Implemented F&B Concessions program for 7 matches at Saint Petersburg stadium;- Partnered with sponsors, Coca-Cola and Heineken, to maintain adherence to their commercial rights;- Allocated resources for temporary concessions;- Coordinated concessions menu assortment and set prices;- Produced reports on event sales, profit, and issue resolution.

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  Koshelek

  Feb 2019 - Jan 2023

  - Managing up to 5 events per month, including B2B and B2C with up to 1,000 guests, such as exhibitions, festivals, and forums;- Directing all aspects of company events, including business breakfasts, informal partner events, and online workshops; managed budgets, ordered supplies/decorations, scheduled vendors, and set up venues;- Boosting company brand visibility within 45 days by encouraging company and employee participation in business and professional events, such as exhibitions, forums, and conferences;- Organizing online webinars/conferences for partners, including participants from different time zones;- Coordinating merchandise offerings by selecting items for production, organising design team and vendors, managing quality, and negotiating prices;- Creating concept and managing order/delivery logistics to send corporate gifts to partners and clients. Mostrar menos

  • Project Manager (Events)

    Feb 2023 - Jan 2023

  • Project Manager (Events)

    Feb 2019 - Jan 2023
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  Euro 2024 gmbh

  Jan 2024 - Jul 2024

  Venue concessions manager
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  Fifa futsal world cup uzbekistan 2024

  Sept 2024 - Oct 2024

  Marketing rights delivery manager
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  Pitch international

  Oct 2024 - now

  Uefa champions league sponsors activations manager