Experience

• 

  Accenture

  Aug 2005 - Dec 2015

  Collaborated with Demand Management team to estimate new service requests received.Assisted with the development and maintenance of annual roadmaps for the assigned subteam in collaboration with the Process Lead Executed corporate initiatives, upgrades, releases, and other projects based upon business priority.Reduced maintenance activities by looking for automation or other technical improvement opportunities.Assigned, managed, coordinated and delivered break/fix activities for the assigned functional area across all impacted systems.Managed relationships at the subteam, operational level. General point of contact for technical tasks across IT effecting assigned business area.Prioritized approved service requests, providing updates to the business, and managing issues.Performed annual review and employee engagement activitiesSupported post production questions, issues, trouble tickets Executed standard maintenance activities including reviewing error logs, running jobs, etc.Performed ad-hoc data pulls using SQL to support customer questions, root cause analysis, etc. Show less Partnered with the BA to create high level technical designs for solutionsMaintained technical designs for assigned solutions.Developed code using PL/SQL and UNIX, Unit tested code, Conducted code and peer reviews Worked with BA to identify issues and/or gaps in requirements that could not be metSupported defects throughout testing. Supported post production questions, issues, trouble tickets Executed standard maintenance activities including reviewing error logs, running jobs, etc.Performed ad-hoc data pulls using SQL to support customer questions, root cause analysis, etc.Coordinated with business to gather, track and set up/maintain requirements traceability. Worked to understand configuration approach, requirements, and impacts.Helped define the performance goals and metrics for the proposed solution. Used business requirements to create high level design.Gathered business object inventories and coordinate with Technical and Delivery Leads to estimate work. Created functional design documentation for all business object detailed design. Participated in quality management reviews, specifically coordinate all reviews of the designs, prototypes, and other requirements work products to ensure they fulfill the requirements. Developed scripts to create/load common test data (where appropriate)Partnered with developer to support coding process. Answer questions, escalate issues, etc.Worked with other developers, designers (BAs), and architects to make sure that the configuration and components meet application requirements and performance goalsSupported ad-hoc query and data analysis activities to support trouble ticket, defect resolution, and corporate project support.Served as a resource to evaluate training and performance support needs and design the training and performance support Show less Partnered with the BA to create high level technical designs for solutionsMaintained technical designs for assigned solutions.Developed code using PL/SQL and UNIX, Unit tested code, Conducted code and peer reviews Worked with BA to identify issues and/or gaps in requirements that could not be metSupported defects throughout testing. Supported post production questions, issues, trouble tickets Executed standard maintenance activities including reviewing error logs, running jobs, etc.Performed ad-hoc data pulls using SQL to support customer questions, root cause analysis, etc. Show less

  • Application Development Supervisor

    Mar 2015 - Dec 2015

  • Senior Software Engineer

    Jan 2010 - Feb 2015

  • Software Developer

    Aug 2005 - Dec 2009
• 

  Health alliance plan

  Dec 2015 - Dec 2022

  Application development supervisor

  Collaborated with Demand Management team to estimate new service requests received.Assisted with the development and maintenance of annual roadmaps for the assigned subteam in collaboration with the Process Lead Executed corporate initiatives, upgrades, releases, and other projects based upon business priority.Reduced maintenance activities by looking for automation or other technical improvement opportunities.Assigned, managed, coordinated and delivered break/fix activities for the assigned functional area across all impacted systems.Managed relationships at the subteam, operational level. General point of contact for technical tasks across IT effecting assigned business area.Prioritized approved service requests, providing updates to the business, and managing issues.Performed annual review and employee engagement activitiesSupported post production questions, issues, trouble tickets Executed standard maintenance activities including reviewing error logs, running jobs, etc.Performed ad-hoc data pulls using SQL to support customer questions, root cause analysis, etc. Show less

• 

  O'reilly auto parts

  Nov 2022 - now

  Application development supervisor