Experience

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  Lifecare

  Aug 2003 - Aug 2011

  Manage product development from conception to delivery, including design, branding, launch, and marketing efforts. Create high-quality, results-oriented programs designed to improve clients' bottom line. Conceptualized, developed, launched, and managed health and wellness programs for commercial clients and Medicare Advantage members. Provided health risk assessments (HRAs), including surveys, data analysis, and scoring documentation used to establish a baseline to assess populations and later evaluate program success. Participated in the development and launch of new Medicare Advantage health and wellness program for 350,000 members. Collaborated with training department to educate internal staff on new policies and procedures. Managed a team of 30 customer service representatives dedicated to Medicare Advantage programs. Directed a staff of adult care specialists, ensuring optimal customer service and quality standards to meet clients’ caregiving needs. Participated in employee compliance training on corporate and HIPAA policy and procedural guidelines. Interfaced with individuals and their families to address and resolve caregiving issues. Conducted needs assessments, gathered information pertaining to adult care matters, researched available community resources, identified providers, and presented solutions.

  • Product Support Manager

    Jan 2011 - Aug 2011

  • Program Manager

    Aug 2008 - Jan 2011

  • Project Administrator

    Aug 2007 - Aug 2008

  • Team Leader

    Mar 2004 - Aug 2007

  • Adult Care Specialist

    Aug 2003 - Mar 2004
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  Reed & associates, cpas

  Sept 2011 - Nov 2014

  Business development manager/ proposal manager

  Collaborate with senior management on business development initiatives such as website redesign and launch and development and deployment of marketing strategies in various mediums including email, direct mail and electronic campaigns. Prospects for new business opportunities. Pursues business opportunities through collaboration with program management, contracts, business development and finance personnel. Develops proposal strategies with senior management. Collaborates with partners and subcontractors for proposal development and management of bid submission.Responsible for business growth and leading competitive captures of significant size and complexity of scope in support of the business achieving growth objectives. Researched, tested and implemented operational processes for streamlining business capture process through the use of various web based tools, including Customer Relationship Management (CRM) system and contract management system. Show less

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  Qualidigm

  Nov 2014 - Jan 2020

  Manage all business development initiatives. Draft, negotiate and manage contract requirements for all organizational contracts. Oversee the implementation and maintenance of the corporate compliance program including: developing and implementing policies, procedures and practices; coordinating internal audits; reviewing, responding and investigating reports of non-compliance, and; reviewing all contracts for OCI compliance before execution and leading the development of mitigation strategies as needed. Prospect for new business opportunities. Manage colleagues, partners and subcontractors for proposal development and management of bid submission. Maintain business capture process through the development and use of workflows and CRM systems. Develop budgets in collaboration with colleagues for all bids and contracts. Manage partner network for new as well as existing engagements. Manage Human Resource department and staff activities, including: recruiting and onboarding new staff; hiring and training scheduling and implementation; collaboration on benefit plan design and implementation, including open enrollment; and job title normalization and compensation benchmarking. Report directly to Board of Directors for all compliance matters and supports board management and development in conjunction with CEO. Show less Managed business development initiatives. Drafted, negotiated and managed contract requirements for all organizational contracts. Oversaw the implementation and maintenance of the corporate compliance program including: developing and implementing policies, procedures and practices; coordinating internal audits; reviewing, responding and investigating reports of non-compliance, and; reviewing all contracts for OCI compliance before execution and leading the development of mitigation strategies as needed. Prospected and advised on new business opportunities. Collaborated with colleagues, partners and subcontractors for proposal development and management of bid submission. Developed and maintained business capture process through the development and use of workflows and CRM systems. Developed budgets in collaboration with colleagues for all bids and contracts. Managed partner network for new and existing engagements. Reported directly to Board of Directors for all compliance matters and supported board management and development in conjunction with CEO. Show less Collaborate on business development initiatives. Prospects for new business opportunities. Collaborates with colleagues, partners and subcontractors for proposal development and management of bid submission. Supports streamlining of business capture process through the development and use of workflows and CRM systems. Oversees the implementation and maintenance of the corporate compliance program including: developing and implementing policies, procedures and practices; coordinating internal audits; reviewing, responding and investigating reports of non-compliance, and; reviewing all contracts for OCI compliance before execution and leading the development of mitigation strategies as needed. Oversees all contract activity and administration for the organization. Show less

  • Vice President, Organizational Strategy and Development

    Aug 2018 - Jan 2020

  • Vice President, Compliance & Business Development

    Dec 2017 - Aug 2018

  • Senior Director of Compliance and Business Operations

    Nov 2014 - Dec 2017
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  Pratt & whitney

  Jan 2020 - now

  Sr. contract manager