Shanmukha Kumar

Experience

• 

  Tata Consultancy Services

  Feb 2022 - Aug 2023

  ASE in Tata Consultancy Services

  I bring a proven track record of success in driving IT solutions for TEPL, a customer-focused organization. During my tenure, I demonstrated a strong commitment to delivering exceptional results in the following areas:1) On-Site Issue Resolution (6 months): Led on-site efforts to address and resolve critical issues, ensuring seamless operation and client satisfaction.2) Requirements Analysis and Solution Proposal: Spearheaded the gathering of client requirements and proposed tailored solutions to address identified challenges effectively.3) Business Reporting: Regularly provided insightful weekly and monthly reports to business teams, offering valuable insights into software usage and performance.4) Query Optimization: Engineered new queries to expedite issue resolution and enhance overall system efficiency.5) Documentation and System Enhancement: Developed clear and comprehensive flowcharts, diagrams, and supporting documentation, significantly improving system understanding.6) Client Collaboration and Integration: Successfully collaborated with clients to resolve on-site issues, ensuring smooth integration and optimal software functionality.7) Business Process Optimization: Conducted thorough business process analyses, identifying areas for improvement and implementing optimization strategies.8) Meeting Facilitation and Requirement Elicitation: Facilitated meetings and workshops, ensuring alignment between business needs and IT solutions through effective requirement elicitation.9) Documented Deliverables: Authored detailed Business Requirement Documents (BRDs) and functional specifications, serving as a foundation for successful project implementations.My tenure at TEPL has equipped me with a diverse skill set, blending technical proficiency with a keen understanding of business needs. I am passionate about leveraging my expertise to contribute to dynamic projects and drive organizational success. Show less

• 

  IntouchCX

  Feb 2024 - now

  Operations Analyst