Jorge Heras

Experience

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  Procuraduria General de Justicia, Sonora

  Sept 1999 - Feb 2007

  Subdirector of Informatics

  - Information systems development for administration areas: human resources, financial resources, adquisitions.- Data base management.- Technical support.- IT personnel cordination.

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  Trigma Technologies

  Feb 2007 - Jan 2008

  Director of development

  Responsible of software development area.- Requirements management.- Technical offers elaboration.- Development personnel cordination.

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  Tiempo Development

  Jan 2008 - Jan 2018

  Led an operation of 80+ engineers to provide Software Delivery services to U. S. customers, keeping and growing key accounts.· Established and nurtured long-term relationships with my customers, using a continuous feedback approach, involving the teams in their business goals and customizing processes and frameworks according to their needs to reach a constant quality Delivery.· Developed a group of Agile Program Managers providing coaching and mentoring for their program's success.· Provided Lean-Agile coaching and mentoring at organizational level for customizing Delivery Frameworks and evolving Agility beyond Software Development.· Led organizational strategic initiatives leading multidisciplinary teams for achieving organizational quarterly objectives. Show less Led Software Development teams and their managers to deliver value to the customers by providing training, guidance and coaching on practices aligned to the program's nature, including: Agile management, product management, leadership, self-organization, people development, intrinsic motivation, process improvement, performance improvement, and Lean-Agile principles.Managed nearshore programs partnering with customers to achieve their goals by Identifying and implementing Delivery practices to provide quality services in complex environments. These practices contributed to delight not only the customers but also the teams and organization.Implemented different Lean-Agile frameworks such as Scrum, Kanban and eXtreme Programming, complemented with Project Management practices. Show less Led the transformation team to adopt Agile practices in more than 10 development teams, providing training, coaching and mentoring. Designed a customized framework that was adaptable to different kind of customers and their processes.Developed high performing teams, improving collaboration, motivation and customer satisfaction.Managed Customer Relationship, increasing the communication quality between customers and teams and reducing misunderstandings during the development process.Facilitated the implementation of Agile Project Management practices increasing the software quality and reducing delivery cycles. Show less

  • Delivery Director

    Feb 2016 - Jan 2018

  • Sr. Program Manager / Agile Coach

    May 2014 - Feb 2016

  • Program Manager / Scrum Master

    Jan 2010 - May 2014

  • Technical Lead

    Jan 2008 - Jan 2010
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  Jorge Heras - Enterprise Agility

  Jan 2018 - now

  Business Agility and Delivery Consultant

  As independent Agile Coach and consultant I have facilitated Agile transitions for different companies, mainly in the software industry. 👉As Enterprise Agile Coach I catalyze the transformation to advance ton adaptive organization, aligning delivery to business goals, enabling cross team interactions and developing a customer-centric mindset.👉As Professional Master Coach I coach executives, leaders and teams to get more clarity, unlock their capabilities and increase their awareness for aligning their personal change with the organizational change.👉I provide training to develop competences on Agile models to face uncertainty and complexity, this from the strategic and operational perspective, some of the topics include: Agile product management, self-organizing teams, conscious leadership, change management, Agile management, conversational technology, systems thinking among others.👉I facilitate strategic planning sessions with the executive teams using flexible and agile methods so the strategy is adaptable enough to perceive and respond to the changing environment, for this I use practices from different models such as Scaling Up, Enterprise Business Agility, Scrum, Playing to Win, Design Sprint, OKRs.👉As Agile Fluency Facilitator I can diagnose the development teams to determine their proficiency on Agile practices and design an investment plan according to their needs and aligned to the business strategy. This is highly recommended before we start an Agile transformation process on the operation side.👉I don´t let my customers alone during the transformation journey, I go along with them providing mentoring to implement the practices that will help then to achieve the business objectives. Show less

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  Digital@FEMSA

  May 2022 - Nov 2023

  Enterprise Agile Coach

  Catalyzed Enterprise Agility adoption implementing Agile practices beyond software development, beginning in one of the business units and then supporting the transformation of the ecosystem of products across the company.• Designed and deployed the value driven initiative for aligning products and teams with customer´s value, designing teams focused on value streams and mapping their interactions with supporting areas. This improved collaboration, time to market and discovery cycles.• Participated on the definition of the Agile Way of Working for 10+ business units and led the transformation of some of the most relevant products, connecting business and technology teams, and adopting an evolutionary change management. I also defined the way of working that was used as a reference for the rest of the organization.• Evolved capabilities of teams, Scrum Masters, Product Managers and leaders for developing customer-centric products, adopting an Agile mindset and improving performance. Show less

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  Multiplica

  Jan 2024 - Feb 2025

  Enterprise Agile Coach / Delivery Advisor

  Coordinated a team of consultants to accelerate the Agility adoption across a 100K+ employee organization• Developed and implemented a Strategic Initiative Management Model to allow the organization to adapt and deliver value earlier.• Facilitated the design and execution of the Agile Center of Excellence strategy.• Catalyzed the collaboration between Centers of Agility of different business units and with support areas like Organizational Change and HR.Service Delivery Advisor:• Improved the way of working according to the nature of the customer and product including practices, methods and interactions. • Provided training, coaching and mentoring to Delivery Managers and related roles on management practices to satisfy the customer´s needs while keeping a healthy team and sustainable business.• Diagnosed delivery teams and created an evolution plan to optimize their workflow and productivity. Show less