Hasan Zeini

Experience

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  Cafe Younes

  Jan 2012 - Jan 2014

  Barista

  ➢ Greet customers as they enter.➢ Give customers drink menus and answer their questions regarding ingredients.➢ Take orders while paying attention to details (e.g., preferences of coffee blend, dairy and sugar ratios) ➢ Prepare beverages following recipes.➢ Serve beverages and prepared food, like cookies, pastries, and muffins.➢ Receive and process payments (cash and credit cards)➢ Keep the bar area clean.➢ Maintain stock of clean mugs and plates➢ Check if brewing equipment operates properly and report any maintenance needs.➢ Comply with health and safety regulations.➢ Communicate customer feedback to managers and recommend new menu items. Show less

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  Goodies s.a.l

  Mar 2015 - Apr 2017

  Head Waiter

  ➢ Providing excellent wait service to ensure satisfaction.➢ Taking customer orders and delivering food and beverages➢ Making menu recommendations, answering questions, and sharing additional information withrestaurant patrons➢ Greet and escort customers to their tables.➢ Present menu and provide detailed information when asked (e.g., about portions, ingredients, orpotential food allergies)➢ Prepare tables by setting up linens, silverware, and glasses.➢ Inform customers about the day’s specials.➢ Up-sell additional products when appropriate➢ Take accurate food and drinks orders, using POS ordering software, order slips or by memorization.➢ Deliver checks and collect bill payments.➢ Provide excellent customer service to guests. Show less

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  Zaatar W Zeit

  Mar 2017 - Oct 2017

  Restaurant Shift Supervisor

  ➢ Create an inspiring team environment with an open communication culture. ➢ Oversee day-to-day operation.➢ Monitor team performance and report on metrics.➢ Motivate team members.➢ Listen to team members’ feedback and resolve any issues or conflicts.➢ act proactively to ensure smooth team operations and effective collaboration. ➢ Set clear team goals.➢ Assign tasks to team members.➢ Communicate clear instructions to team members.

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  Zahid Group - Saudi Arabia

  Nov 2017 - Dec 2019

  Restaurant Supervisor

  ➢ Continuously designing and refining an ongoing F&B training programme that runs on a three- or four- month cycle, ensuring that F&B team members buy the most up-to-date industry insights, trends, and methodologies➢ Handling restaurant petit cash➢ Doing cash closing procedures as per company policy➢ Doing Opening and closing procedures as per company policy➢ Supervising all departments to insure Food and beverages consistency.➢ Supervising all restaurant areas, enhancing performance, doing SOPs, and coordinating staff activity.➢ Handling customers feedback and solving problems.➢ Reporting daily operation Show less

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  Prestige co.

  Feb 2020 - Aug 2022

  Restaurant Manager

  ➢ Interacting with customers daily, responding to their questions, ensuring high-quality service, managing complaints, guiding them to the proper service and increasing retention.➢ Responsible for monitoring and controlling the financial performance of the outlet, controlling costs and expenses.➢ Make proper suggestions and recommendations to management for the general improvement of the venue.➢ Monitoring the kitchen for cleanliness and adherence to F&D safety laws, and monitoring inventory.➢ Ensuring meal quality and customer satisfaction, handling day-to-day administrative tasks, planning new ➢ Consult with kitchen, stewarding, bars, reservations, and maintenance to ensure that the operation runs smoothly in areas of joint responsibility.➢ Maximize revenue in the outlet by implementing up-selling procedures and training staff on up selling. ➢ Tour the outlets and all related areas often, ensuring the highest possible cleanliness and maintenance standards.➢ Drive for Resultsdining programs, and arranging departmental meetings to communicate key information.➢ Working with the Training and Development Manager to find F&B staff training needs and execute customised solutions to maximise personalised service, productivity, and performance, which favourably affects guest satisfaction.➢ Achieve budgeted revenues and control costs. Show less

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  Success Makers Group

  Feb 2023 - now

  F&B Consultant

  Training FOH employees on Selling Techniques, Body language, how to manage Customer Complaints, Sequence of Service, Customer Service, Hygiene, Opening and Closing procedures and how to deal with difficult conversations while taking order.➢ Training BOH employees on Food Safety, Hygiene, FIFO, LIFO, how to keep consistency and how to implement recipes.➢ Training both FOH and BOH staff on inventory procedures and how to count different units.➢ Support in creating Signature beverage for the outlet based on its concept.➢ Gives Management Advice for Managers, Leaders, and supervisors on how to deal with differentnationality teams, how to be a Decision Maker, how to read Menu engineering, how to control wastageand Handling customer’s feedback.➢ Team Building activities.➢ Prepares outlet structure.➢ Gives Marketing advice that fits Market trend and the outlet concept.➢ Supports on preparing daily paperwork forms if not available (opening, closing, cleaning, etc....) Show less

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  RBZ Restaurant

  Aug 2023 - Jan 2025

  Restaurant Manager
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  Cascade Restaurant And Cafe

  Sept 2024 - now

  Restaurant Manager