Mohammed Ali Shehata

Experience

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  ECCO Outsourcing

  Sept 2007 - Feb 2008

  Customer Technical Support-ADSL

  EgyNet ISP• 1st level Technical Support for ADSL services• Performing troubleshooting with customers for:(ADSL/ SDSL/ Local Loop) problems • Configuring ADSL modems & routers

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  LINKdotNET

  Mar 2008 - Feb 2009

  Call Center Rep-ADSL

  • 1st level Technical Support for ADSL services & Billing• Performing troubleshooting with customers for:(ADSL/ SDSL/ Local Loop) problems • Configuring ADSL modems & routers

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  EDGE Consultants Middle East

  May 2009 - May 2010

  IT Specialist

  • Install, Configure and Upgrades Operating Systems and software• Performing weekly backup• Troubleshooting desktop environments• Supporting end users in & out of workplace• Troubleshooting Internal Network, Printers, Access Points & Projectors• Design, Develop & Update The Organization’s web Sites• Manage organization's e-mailing system• Evaluate new hardware and software to meet company requirements• Prepare IT budget and monitor spending• Conduct training for employees to use the new technologies improving their work efficiently Show less

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  Sky Electronics

  Jun 2010 - Dec 2011

  Senior IT Specialist & Retail Store Manager

  • Established HW/SW service center, leading 2 engineers• Managing store’s procurement budget for retail• Outsourcing IT Services & Support to small & mid size companies through annual contracts

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  Partners CE, Apple Premium Resellers

  Sept 2011 - Aug 2013

  Apple Help Desk Technician

  • Apple Sales & Support Professional• Deputy Store Manager

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  Nokia

  Sept 2012 - Jun 2014

  IT On-Site Support Engineer

  • Provide 2nd & 3rd level HW & SW support to LAN/WAN, Servers and Workstations as well as all applications and systems• Ensure minimum downtime of critical equipment• Perform preventive maintenance for all IT resources• Load update patches to existing desktop software• Respond to user requests for application or hardware support, and process these requests via the standard Incident management process• User training & on-boarding• Asset Management• Vendor Management• Manage the procurement, repair and disposal of computer equipment and storage of spares in-line with organization standards• Provide local support of global IT initiatives and Projects Show less

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  Excis Compliance

  Sept 2012 - Jun 2014

  Technical Field Engineer

  • IT On-Site Support Engineer @ Nokia Egypt (MMDS)• Cisco TelePresence Audit & Support Engineer @ Cisco Systems

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  Diversey

  Jun 2014 - Aug 2020

  Egypt IT Manager

  • Delivered 2nd & 3rd level HW & SW support to LAN/WAN, servers, and workstations, ensuring 99.9% system uptime.• Implemented maintenance strategies, reducing critical equipment downtime• Perform preventive maintenance for all IT resources• Load update patches to existing desktop software• Enhancing the business processes of the organization and identify requirements for improvements and new functionality• Oversight IT infrastructure, budgeting, planning, provisioning, installation, and operation• Respond to user requests for application or hardware support, and process these requests via the standard Incident management process• Support Voice Platforms (Avaya PBX & IP Phones, Landline PRI, Smartphones, Tablets, Data modems, Site to site connection ,,,)• Assist in budgeting, PC procurement, imaging and deployment• User training & on-boarding• Asset Management• Vendor Management• Contract Negotiation• Manage the procurement, repair and disposal of computer equipment and storage of spares in-line with organization standards• Monitors 3rd party technical support contracts and evaluates performance of IT suppliers, services and products including initial drafting and negotiation• Provide local support of global IT initiatives and Projects• Facilitating IT Internal and External audits• Contribute and participate effectively in Ensuring that both Global and Local IT standards and policies are followed in Egypt, as well as ITIL Standards• G Suite• Active Directory• Citrix configuration and troubleshooting• SCCM / LANDESK management software suite• VMware Workspace One UEM• Remedy / ServiceNow ITSM suite• CrowdStrike Falcon• SolarWinds Network performance monitor Show less

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  Project Based Consultancy

  Sept 2020 - Apr 2021

  Information Technology Consultant

  • IT Operations & Service Management.• IT Strategy, Standards and Procedures.• IT Project & Program Management• Change Management• IT Budget control, Analysis, & Resource allocation• IT Vendors & Contracts Management• ERP/CRM PM

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  TechForce-ME

  May 2021 - Dec 2021

  Technical Lead

  • Empowering Organizations achieve Workplace Transformation by adopting Google Workspace.• Providing subject matter expertise for Google solutions and leading all technical aspects of pre-sales & post-sales activities for transitioning from legacy messaging and collaboration solutions to Google.• Leading technical pre-sales efforts to demonstrate Workspace and select ISVs to customers and scoping projects.• Performing hands-on design, configuration and troubleshooting of Workspace.• Prepare Business and Technical Materials, Case studies and Business Scenarios serving as a Sales aid and resourceful guide for potential Leads acquisition.• Deployments including successfully migrating data to Google, integrating customer ActiveDirectory environments with Google.• Providing Class room and Hands On training to customer’s technical resources.• Training TechFrorce-ME sales team on Google Workspace solutions, Features and subscriptionmodels. Show less

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  Nana | نعناع

  Jan 2022 - Jul 2022

  Head of IT

  As Head of IT, I assumed the accountability of Supporting all Business units by being the central interface between business & IT, offering Technical support and guidance to the users in a way that facilitates their day to day business needs and follows the Organization Strategy, Vision, and Policies.Deliverables, achievements and responsibilities:• Successfully rebuilt IT Support department in Egypt, KSA, & UAE, enhancing operational efficiency.• Recruited, trained, and led a regional IT Support team, resulting in improvement in service response times.• Designed & implemented comprehensive IT policies & procedures for Asset Management, User Access Management, IT Procurement, User Onboarding & Offboarding across all cloud platforms.• Established a centralized assets repository, improving asset tracking accuracy.• Provided subject matter expertise for IT infrastructure, ensuring 99.9% uptime for on-premises and cloud services.• Managed budgeting for infrastructure and cloud platforms, achieving a 20% reduction in OPEX.• Analyzed business requirements and implemented technology upgrades, boosting operation efficiency.• Responsible for Auditing all cloud platforms, infrastructure & Assets.• Acquired and renegotiated IT vendor contracts, resulting in cost saving and improved service levels. • Leading all internal IT projects & implementation of new tools & systems. Show less

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  Project Based Consultancy

  Aug 2022 - now

  IT Consultant

  • Managed IT Operations, ensuring seamless integration and operational efficiency across various projects.• Developed and implemented IT strategies, standards, policies, and procedures, resulting in a notable improvement in governance and service efficiency.• Led multiple IT projects and programs, delivering all on time and within budget, achieving a high % cost saving.• Spearheaded Digital Transformation and Change management initiatives, improving user adoption rates.• Oversaw budgeting and resource allocation, ensuring optimal utilization and reducing overall expenses.• Negotiated IT vendor contracts, achieving reduction in costs and improving service delivery & SLA.• Led ERP and CRM projects as a Project Manager and Subject Matter Expert, improving operational efficiency and user satisfaction. Show less