Christopher Raines

Experience

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  International Paper

  Jun 1998 - Sept 2001

  IT Auditor/IT Contractor

  Audited IT infrastructures while developing new and efficient auditing processes focused on identifying the primary risks of the organization.* Audited the IT infrastructure of both domestic and international facilities* Participated on the IT Change Management Board, and the Mobile Wireless Team* Led an international IT Audit Team, resulting in new auditing processes that focused on identifying the primary risks of the organization

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  Technicolor

  Feb 2003 - Jan 2004

  Business Systems Analyst

  Responsible for managing and facilitating the returns system for both external clients and internal operations.* Managed the returns system for both external clients and internal operations.* Communicated, analyzed, and assisted developers with resolving system and client issues* Created project test plans and tested modules for the new returns system* Developed training documentation and trained users on the new returns system

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  FedEx Services

  Feb 2005 - Apr 2020

  Driving business success through implementing improved technology, increasing user experience, and utilizing SAFe principles, while achieving the most out of my application development team.* Spearheading a 10-member application development team in utilizing Agile (Scrum) which resulted to an increase in team velocity in sprints in 3 months by 28%* Successfully leading daily stand-up, sprint planning, demo's, retrospectives, and team building exercises* Implemented 2-day Creative Development Initiative, letting the team develop their own tools for the department, allowing full autonomy to the creation of new applications* Mentoring several new Scrum Masters, while coaching a Pricing Admin team in Agile principles* Maximized development productivity through removing operational impediments and protected team from interruptions* Working with Product Owner in backlog management to continually delivery of features, while planning future sprints* Implemented Key Performance Indicators (KPI's) for development team, and assisted other managers with the creation of KPI's for their teams dashboards* Fostering team building with Quarterly Squad Health Checks through identifying opportunities on enhancing team performance while improving morale Show less Responsible for utilizing pricing analysis tools to provide Sales with effective pricing knowledge and strategies that can benefit FedEx customers.* Reviewed complex Sales request, utilizing computerized pricing tools, determining profitable discounts that benefited the customer* Audited Pricing from a strategic perspective, by identifying discount errors, resulting in a positive customer experience with correctly loaded discounts* Partnered with Account Executives by assisting them with solving their Pricing issues, by offering them solutions using systematic tools and my pricing knowledge which benefited the customer* Developed new systematic auditing tools accelerating the pricing audit process Show less

  • Scrum Master

    Jan 2018 - Apr 2020

  • Senior Marketing Specialist

    Feb 2005 - Dec 2017
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  FedEx Logistics

  Apr 2020 - May 2024

  Senior Project Manager

  Managed multiple corporate initiatives through development and overseeing project planning, resource allocation, risk management, stakeholder engagement and communication, and ensuring timely delivery within budget and scope.* Intelex/Sedgwick ProjectSuccessfully integrated Intelex Injury Reporting & Tracking System with the Sedgwick Claims Submission System, optimizing incident reporting management and streamlining claimant communications. Rebuilt the project team, executed detailed plan, and completed the project under budget, reducing manual claims processing time by 75% organization-wide.* SOC Audit ProjectEffectively managed the System Operational Controls Audit across functional teams, ensuring timely and accurate execution of requested controls by audit liaisons. Coordinated with four audit firms to align with six SOC customers and their 11 facilities, while overseeing all functional teams and completing audits on schedule, leading to a 67% reduction in Operational Risks from 21 to 7.* SAP Fieldglass ProjectLed the implementation of a cloud-based vendor management system (SAP Fieldglass) across the Supply Chain organization, collaborating with cross-functional teams and external partners to gather requirements, build custom APIs, and develop an implementation plan. Conducted morning Stand-ups to synchronize efforts, monitored progress, and mitigated risks proactively. Collaborated with HR trainers, facility managers, and vendors to devise a comprehensive training plan and successfully piloted the system in three locations for testing.* Re-IP ProjectEnsured network compliance for over 130 facilities during the Genco/FedEx Supply Chain merger by overseeing the re-IP project, which involved integrating Supply Chain facilities with FedEx Corporation’s IP configuration scope. Directed Network, Windows, and Unix teams, coordinating seamlessly with facility management and IT staff to implement network changes without disrupting customer operations. Show less