John Gernandizo

Experience

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  Freelance

  Jan 2013 - Jan 2014

  Android Developer / Web Developer

  Prototyping mobile application and UX ideas. Developing Websites for small business owners.

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  ZeniMax Online Studios

  Feb 2014 - Jul 2014

  Customer Technical Support Engineer

  Customer Support position on a short term contract, to cover the release of the new Massive-Multiplayer-Online-Role-Playing-Game; Elder Scrolls Online. The position involved helping end-users with the general purchase and game-specific issues.

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  SAP

  Jul 2014 - Dec 2017

  - Project Manager: Multiple internal projects, full Project life cycle, Reporting to key stakeholders.- Project Manager: Cross Functional Training delivery, Roll-out of knowledge transfer to multiple teams in both classroom and online training setup. The role involved designing the material base on the relevance of the topic to each team’s area. Personally delivering the training in both classroom and webinar set up.- Continuous Improvement Facilitator: Working with different teams from the department to guide and facilitate their retrospective sessions. To improve team dynamics and to address any issues to the relevant HOD. Show less - Support Engineer covering Level 1.1 - Level 3 cases. - Topic Expert: Content creator for Knowledge-base-articles and community page articles. Covering newly identified issues and Technical How-tos.- Troubleshooting, re-creating and solving business-critical issues. - Working closely with the Development team to solve bugs and undocumented behaviors. - Topic expert for SAP Fiori Ux, Mobile applications and SAP Cloud technology. - Identifying customer pain points and creating technical documentation to improve customer experience. Show less

  • Project Manager

    Jan 2015 - Dec 2017

  • Software Engineer, Product Support

    Jul 2014 - Oct 2017
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  Advance Systems

  May 2019 - Dec 2021

  Software Project Consultant

  Project Manager / Software Implementor- Post Sale consultancy: providing subject matter advice to assist clients on how they can improve their current process using their new software product.- Managing the full project life cycle: Consultation, Design, Test, Delivery and Closing - Managing Project Documents: Project Scope, Work breakdown, Communication agreements, and Scheduling.- Stakeholder management: Working with multiple cross functional teams, Managing expectations and transparent timely communication.- Delivering standard and bespoke training sessions (both classroom and online environment)- Implementing Time & Attendance software: tailoring the software to the agreed specification,- Directly working with SQL database, writing queries and developing stored procedures. - Creating bespoke HR and Payroll reports.- Html web application.I have delivered solutions such as:- Out of the box Time management solutions- Bespoke HCM reports- Automation of data integration for large enterprise clients (between different time keeping and hr software)- Implementing of facial recognition cameras for time management systems. Show less

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  Matrix Internet

  Jan 2022 - Jun 2022

  Technical Project Manager

  Project Manager for a fast phase Digital Agency. The role comprises of managing the full life cycle of website delivery. From managing clients, to closely working with the design team and development team. The role involved working with client from different industries, understanding their needs and proposing the latest web technology to deliver bespoke or out of the box websites - to return the full benefits of their investments.I have delivered project involving:Digitization of stores (from family run stores to manufacturers)Implementation of complex delivery processes (Covid 19 policies)Rebranding (across different industries) Show less

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  Agilent Technologies

  Jan 2023 - now

  • Enterprise Scheduling Site Lead

    Aug 2024 - now

  • Enterprise Scheduling Coordinator

    Jan 2023 - Aug 2024