Austin C. Akhai

Experience

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  World Financial Group (WFG)

  Jan 2009 - Aug 2010

  Team Trainer

  ● Achieved legal certification to provide services such as Whole Life Insurance and Mutual Funds.● Cold market prospecting for potential business partners, and clients.● Onboarding new recruits, and assisting them in achieving licensed accreditation.● Creating financial strategies customized for each clients personal needs, presenting whatis commonly perceived as complicated information in an easily understandable format.● Utilizing ongoing education to ensure best strategies and practices are offered to clients. Show less

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  All Communication Networks

  Aug 2010 - Aug 2015

  Executive Team Trainer

  ● Personally acquired telecom, energy and internet customers. Companies that were promoted were ACN, Bell, Rogers, Telus, ADT, Planet Energy, Vivint, Cogeco and Shaw.● Directed customers to my personal website to fulfill orders.● Personally recruited a network of individuals in order to build a sustainable business.● Helped my self-generated team acquire internet, cellular, home utility customers.

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  Casino Rama Careers

  Jul 2014 - Jun 2018

  VIP Representative

  Sales● The acquisition of new pre-qualified patrons through the use of CRS, Cognos, Networking and other contact management tools.● Ensuring existing clientele are properly managed while increasing trips, and level of play while adhering to all responsible gaming initiatives.● Telemarketing premium events to our top tier clientele to ensure maximum profitability for each event (concerts, tournaments, special events).● Consistently achieved quarterly bonuses based on increasing property revenue since the bonus programs inception.Hospitality● Maintaining a 100% occupancy rate at our hotel, while determining which patrons will be booked based on availability, marketing offers and potential yield per room; working closely with hotel management to ensure all goals are being met.● Highly competent and trusted by Executive Management to comp patrons based on qualified play, maintaining a patrons profitability while allowing them to enjoy the different amenities the property has to offer (Spa, Dining Outlets, Limo Service etc).● Establishing rapport with all of our loyal patrons with the priority for them to have a memorable gaming and resort experience.● Properly handling disgruntled patrons through active listening, transparency, strategic objection handling, and customer resolution. Show less

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  Casino Woodbine

  Mar 2020 - Aug 2020

  Casino Host

  Sales● The acquisition of new pre-qualified patrons with an emphasis on international business through the use of internal player database, Networking, an existing book of business and other contact management tools.● Ensuring existing clientele are properly managed while increasing trips, and level of play while adhering to all responsible gaming initiatives.● Assist in the development and refinement of the Player Development Program being introduced to the property.● Completion of daily reports, providing a synopsis for the days business for review by Senior and Executive ManagementHospitality● ​Streamlining the use of the amenities both onsite and off-site for qualified players, while managing expectations, and over all cost. Show less