Experience

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  Uthingo

  Jan 2000 - Jan 2007

  It
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  Uthingo management (pty) ltd,

  Jan 2000 - Mar 2007

  Role Purpose: To maintain the Gaming Application throughout the assigned on-line hours. Monitor consoles and execute diagnostic procedures in the event of malfunction. Coordinate the daily activities and ensure overall efficiency and data integrity.KEY ACCOUNTABILITIES / KEY ACTIVITIESResponsible for continuous and trouble free operation of all systems (UNIX, SQL, LINUX) in Computer Operations.Respond accordingly during system emergencies to minimize financial penalties and inform supervisors/management of incidents.Investigate incidents in the on-line environment; develop incident reports and other follow-up items for the Supervisors.Assist in the training of Computer Operations staff.Interface with the users in a courteous and professional manner at all times.Delegate and ensure all tasks assigned are completed or written up for turnover.In depth knowledge of gaming applications.In depth knowledge of Gaming system's hardwareVerify validity and clarity of computer reports and other output before releasing it from the Computer Operations room.Knowledge of and proficient in the use, care and maintenance of equipment in Computer Operations.Maintain the Computer Operations area and storage areas in a neat and orderly fashion, at all times - to comply with Health and Safety standards. Ensure the disk, tape and cartridge library are maintained according to software configuration standards.Monitor validity and accuracy of all computer documentation and checklists and initiate the document change control procedure when required.Install, maintain, and upgrade software and hardware productsMonitor Performance of network connections and the Environment Control systems.Take appropriate follow up action on all user queries and advise supervisors.Ensure that supplies do not fall below minimum requirements.Have a good understanding of facility related equipment, such as HVAC unit, UPS systems, generator, alarms, etc. Show less Resume supervisory duties, in Senior Supervisor's absentia; Manage call resolution; Daily analysis of call interval report in order to eliminate the root problems in achieving the set standards. Daily analysis of the agent's attendance and agent's auxiliary report and immediate counselling on deviation, Draft weekly schedule in line with business needs, Coaching, Monitor calls desk side and recorded calls, Give feedback within 24 hours on recorded calls and immediate feedback on desk side observations to the Agents. Show less

  • Computer Operations - Computer Operator level 2 (Senior)

    Jan 2005 - Mar 2007

  • Team Leader/Supervisor

    Jan 2000 - Dec 2004
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  Uthingo management

  Jan 2000 - Jan 2007

  Operator
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  Business connexion

  Apr 2007 - now

  • The need to develop a service-, customer- and business-focused culture within ICT operational areas and processes • An awareness of a multiple client environments i.e. different contracts, SLA’s• The need to comply with security, environmental and all other BCX policies• The need to conform to legislative requirements as per outsource client agreements i.e. Sarbanes-Oxley (SOX)• The need to comply with the BCX Service Management framework• The need to ensure that Operations Continuity and Recovery Plans are adhered to and in alignment with overall IT Service Continuity Plans and Business Continuity Plans• The need to be aware of new developments in respect of information technology and be responsive to the dynamic environment in which this takes place • Service Delivery • Service Support• ICT Infrastructure Management (ICTIM)• Outsource Clients• Coordinate, Control And Manage A Team Of Operational Support Staff• Direct And Supervise Process Management For The Purpose Of Continually Developing And Improving Operational Processes • Manage, Direct And Control Operations Show less Mpumalanga). Benefits: Medical Aid, Pension Fund. Duties & Responsibilities.Understanding of the Service Level Agreement and requirements .Awareness of Client policies, procedures and Governance .Manage The Operational Tasks In The Command Centre .Manage Expenses, Like Telephone Calls. .Manage Problems .Ensure Business Continuity .Mounting And Filing Of Management Tapes (Non-Robot) .Ad Hoc Printing .Stay Abreast Of Technical And Industry Trends .Function In The Software And Hardware Systems Domain .Interface With Clients In Respect Of Standby /Escalations .Ensure Cross Training Takes Place In One's Own Environment .Deliver A Quality Service .Support BCX And Client Company Governance Philosophy .Ensure Adequate Scratch Tapes Are Available For Production .Ensure That Recycling Of Tapes Occur On A Daily Bases .Ensure That Off-Site Cartridges Procedure Is Executed On A Daily Bases .Ensure That Adequate Stock Lists Exist For Tape Replacement Or For The Replacement Of Damaged Tapes Show less

  • Data Center Manager, Secunda

    Jun 2009 - now

  • Shift Leader

    Apr 2007 - Jun 2009