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Larry McCauley

Larry McCauley

Technical Implementor

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location of Larry McCauleyUnited States

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  • Timeline

  • About me

    Retired and living life

  • Education

    • Virginia Commonwealth University - School of Business

      1985 - 1991
      Bachelor of Science Business Administration & Management (focus: Real Estate) w/Minor in Economics

  • Experience

    • First Union / Signet Bank

      Jan 1995 - Jan 1999
      Technical Implementor

    • Capital One Services, Inc.

      Sept 1999 - Oct 2005
      3rd Level Voice Support, Service Level and Compliance Manager

      Performed 3rd Level Voice Support, Service Level Mangement creating and reviewing SLA/OLA's in conjunction with suppliers and maintained audit information for network department.

    • PlanIT Technology Group, LLC

      Oct 2005 - Jul 2011
      Network Support Analyst

    • Capital One

      Jul 2011 - Jun 2024

      Basically the same job, just a new name Provide production support for Capital One IVR (Interactive Voice Response) System, and fulfill the SME role for the same, along with providing support for Capital One Call Centers.

      • Manager, Network Data Ops

        Feb 2021 - Jun 2024

      • Network Voice Operations Specialist III

        Jan 2014 - Jun 2024

      • Master Support Specialist

        Jul 2011 - Jan 2014

    • Retired

      Jun 2024 - now
      Retired

  • Licenses & Certifications

    • ITIL Foundations v2013

      Loyalist College of Applied Arts and Technology

    • Tableau Desktop Specialist

      Tableau Software
      Nov 2020
      View certificate certificate

    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Sept 2020
      View certificate certificate