Shoren Masakayan

Experience

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  Acquire BPO

  Dec 2013 - Jan 2015

  Sales Agent

  Duties and Responsibilities• Receiving Insurance sales inquiries and quotation requests from customers by means of telephone• Responding to, forwarding, or escalating applicable Customer inquiries, comments, requests, and complaints • Making sure that all customer transaction will result to positive customer satisfaction audit rating• As requested, make outbound phone calls as directed by the policies/procedures found in the knowledge base or as directed by specific queue policies and procedures• Accurately track and report call types and service issues• Closing deals to make sure we attain the sales quotaCONTACT/LEADS TYPES:• Outbound and Inbound Calls• Cold Calling• Leads Generated from other departments Show less

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  SPi CRM

  Feb 2015 - Aug 2018

  Duties and Responsibilities• Plans and implements long term and short term sourcing activities• Works closely with Recruitment, Operations and Leadership to identify manpower needs, planning strategies and search assignments• Increases company/employer brand awareness• Search and accredit external vendors from MOA review until execution of the service (Events - Job Caravans, Job Fairs, Flyering and Shuttle Service)• Coordination with third party vendors and external contacts in organizing recruitment events• Executes Referral Program both from internal and/or external source• Coordinates with Universities and Placement and/or other school activities• Strengthens LGU and NGO partnerships to develop branding and sourcing initiatives• Utilizes social networking platforms• Attend leadership meetings, calibrations and quarterly business reviews• Ensures the team maintains accurate and well-ordered documentation on all candidates, searched, interactions and other recruiting activities• Ensures all sourcing channel will hit the targeted CPH• Supervise sourcing team performance to ensure targets are met• Provide coaching and mentoring and constantly support the team’s professional development• Develop and implement action plans on a daily basis to ensure the attainment of recruitment targets Show less Duties and Responsibilities• Handle sourcing channels such as Employee Referral, Applicant Referral, Job Portals and otherexternal branding activities.• Phone/Initial Screening• Scheduling of applicants• Attending Job Caravans, Job fairs, floor walks and other sourcing events• Deliver quality candidates to Operations and Shared Services• Real-time updating of databases, tools, trackers, and system/process documentations• Involvement in on-boarding, process orientation and knowledge transfer to incoming team members• Create and maintain reports/trackers that would be useful in evaluating and updating our data that revolves around: hiring turnaround time, cost per hire, return of investment• Evaluate and measure the effectiveness of existing sourcing channels, industry partners, and vendors Show less

  • Sourcing Supervisor

    Oct 2016 - Aug 2018

  • Sourcing Specialist

    Feb 2015 - Oct 2016
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  Skechers PH (Top Tier Innovation Enterprises Inc)

  Oct 2018 - Oct 2020

  Senior Sourcing Specialist

  Duties and Responsibilities • Sourcing/Lead Generation for Rank and File to Management Position (Traditional and Digital)• End to end recruitment (HR, ACCOUNTING, IT, AUDIT and SALES)• 201 Filing• Conduct test administration• Coordinate and validate background investigation result from the third party vendor• Manpower monitoring and forecasting of future requirements (Manpower Complements)• Constructs and presides orientation module of newly hired employees• Directly affiliates with various Training Centers, Schools/Universities, Manpower Agencies and the like• Researches, utilizes and maintains online sourcing database from social networking and/or free on-line Job Posting sites to post advertisements and call applicants to generate exams and interviews• Elicits graduate listings from Schools/Universities as source for pooling applicants for active positions• Facilitates Career Talk to Schools/Universities, attends School Forums, Exhibits relevant to recruitment tools• Prepares progress reports, presentation of researched and cost sourcing solutions• Comes across upcoming Job Fairs and processes necessary requirements to participate thereof• Executes Referral Program both from internal and/or external source• Coordinates with Department Heads to participate in upcoming Social events/shows to market job vacancies• Helps in managing other initiatives such as job ad flyering, job ads in schools and other establishments to hit walk-in applicants• Creates, maintains and updates network of contact information of affiliates• Collates, reviews and revises Job Description Show less

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  Bliss Drive

  Sept 2020 - Feb 2023

  Duties and ResponsibilitiesRecruitment• Sourcing/Lead Generation for Rank and File to Management Position (Traditional and Digital)• End to end recruitment (Philippines, USA and Pakistan, Europe, Latin America etc)• New employee on-boarding• Conduct online test administration• Researches, utilizes and maintains online sourcing database from social networking and/or free on-line Job Posting sites to post advertisements and call applicants to generate exams and interviews• Collates, reviews and revises Job Description• Supervise recruiter's performance to ensure targets are metEmployee Relations• Conduct Employee Engagement• Employees Performance Evaluation• Crafting and serving memos etc.Payroll and other HR Admin Tasks Show less

  • Human Resources Specialist - Homebased

    Jan 2021 - Feb 2023

  • Recruiter - Homebased

    Sept 2020 - Jan 2023
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  Accenture

  Mar 2023 - now

  Recruiting Lead

  Duties and Responsibilities• Recruiting Lead for Singapore, Malaysia, and Australia (RPO)• Supervise recruiter's and admin performance to ensure targets are met• Client and Stake Holder Management• Providing Recruiting Strategy and Reports• Manages In-House ATS System and Power BI

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  Avanade

  May 2023 - now

  TA Services Lead

  Recruiting Lead for Singapore, Malaysia, and Australia At Avanade, we believe in making a genuine human impact in everything we do, through the power of our people and cutting-edge Microsoft technology. Bring an open mind and we’ll show you a diverse community of more than 30,000 people, proud of its culture that welcomes every individual. At Avanade, you'll find access to incredible clients, unparalleled training and an exciting career path, whether you're just starting out or you have decades of experience under your belt. People who thrive at Avanade are motivated, interested in learning and want to be the best at what they do. If that sounds like you, you sound good to us. Don't hesitate to email me at shoren.masakayan@avanade.com to find out more exciting opportunities within Avanade.Find out more at www.avanade.com/careers Show less