Doug Guice (PMP, ITIL)

Experience

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  Compaq Computer Corporation (now Hewlett-Packard)

  Mar 1987 - Sept 1996

  Major Accounts Manager

  Managed all aspects of the business relationship with Fortune 1000 accounts. Developed long-range strategic account plans and managed multiple internal resources interaction with assigned accounts.

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  SGI

  Sept 1996 - Oct 1998

  Sales Representative

  Responsible for development of emerging and strategic business opportunities within Automotive, Manufacturing and Internet Service Provider markets. Also responsible for pre-announcement presentations to strategic customers, market development planning and internal product training within a multi-state region for high performance NT based PC workstations.

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  Nortel Networks

  Oct 1998 - Apr 2000

  Account Executive

  Managed and expanded large account relationships, developed new business relationships, and managed implementation projects. Prepared and presented data communication product presentations and business case solutions.

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  Marconi Communications (now Ericsson)

  Jan 2000 - Jan 2002

  Sales Representative III

  Managed and expanded large account relationships and prospected new customers. Prepared and presented communication product presentations adn business case solutions.

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  Georgia Public Web, Inc.

  Sept 2003 - Feb 2005

  Sr. Account Executive

  Business developement of Internet and telecommunication services to Georgia based organizations.

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  Essential Technology Services, Inc.

  Mar 2005 - Jan 2009

  Technology Specialist

  Founder/Software Engineer - provider of offsite backup service to small businesses.

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  Johns Creek Symphony Orchestra

  Dec 2007 - now

  Professional Trumpet Player
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  MDTechpro

  Jan 2009 - Jul 2012

  IT/Project Manager

  Joined the company as Network Engineer, providing IT support services and implementation of strategic technical projects at Sibley Heart Center Cardiology, the company's largest account and a subsidiary of Children’s Healthcare of Atlanta. Promoted after 8 months to Manager to serve as a member of the Sibley management team overseeing all IT operations, projects, budgets, vendor relations and a 3-member technical team supporting this medical practice with 200 employees, 40 physicians, and 18 locations. Additionally managed the full life cycle of projects phases including initiate, plan, execute, control, and closure, at Sibley and other accounts.* Designed and implemented the first formal escalation procedure for managing trouble ticket issues resulting in a more appropriate utilization of technical team, higher productivity, and increased job satisfaction. Served as a Change Agent in gaining internal buy-in for the procedures. * Project managed the on-time and within budget migration from single site legacy TDM phone system to enterprise VoIP system for 18 sites with a $500,000 budget, with substantial telecommunications cost savings. * Implemented and supported Qlikview Business Intelligence, BI, client-server software infrastructure for improved managerial decisions and business analysis.* Collaborated with multiple hospitals to enable remote access for physicians to medical centers’ PACS and EMR systems, resulting in increased efficiency and a new revenue stream. * Served as Lead on third-party HIPAA audit for Sibley and facilitated HIPAA security risk assessments for clients in 2 states. Show less

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  Nuance Communications

  Feb 2013 - Oct 2015

  Manage team of implementation Project Managers and a $4 million personal portfolio of Dragon Medical Professional Services’ projects at U.S. healthcare organizations, serve as critical accounts response team lead, and manage the Nuance-Epic support relationship. Working within Nuance's Healthcare division's Dragon Medical Professional Services, was responsible for implementation projects to install, upgrade, or enhance customer experience using Dragon Medical Network Edition and Dragon Direct. Projects involved implementing within multi-EMR environments and overseeing a portfolio of projects outsourced to Nuance partners. Inaugural member of Nuance Professional Services' PMO Methodology Council. Using a consultative project management approach, improved customer satisfaction and adoption of Dragon Medical at "at-risk" accounts.Key Contributions:-Saved accounts included Aurora Health Care, Catholic Health Initiatives, HCA, Mercy Health (Iowa), and University of Pittsburgh Medical Center (UPMC).-Contributing member of Nuance Professional Services' inaugural PMO Methodology Council. -Mentored peers in Project Management methodologies and information technologies.

  • Project Delivery Tower Manager

    Mar 2015 - Oct 2015

  • Project Manager

    Apr 2014 - Mar 2015

  • Sr. Dragon Customer Advocate

    Feb 2013 - Mar 2014
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  3M

  Apr 2016 - Jul 2024

  Responsible for oversight and leadership of two project management teams in the deployment of 3M HIS' industry leading healthcare 360e coding solution to 170+ Veteran Health Agency hospitals and the Department of Defense's 50+ hospitals as part of the two organizations' migration to commercial healthcare software solutions. Lead a team of resources in the deployment or 3M HIS' industry market leading coding solution (360e Encompass) to the largest healthcare organization in the United States (174 hospitals) in 18 months. Lead deployment of 3M HIS' document imaging suite of application to existing and new healthcare customers.

  • Federal Key Accounts, Implementation Manager

    Mar 2020 - Jul 2024

  • Project Manager

    Jun 2018 - Feb 2020

  • Project Manager

    Apr 2016 - Jun 2018
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  Johns Creek Baptist Church Orchestra

  Jan 2017 - Aug 2023

  Trumpet Player

  1st Trumpet, performed weekly