Experience

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  Htec

  Feb 2015 - Apr 2016

  Field engineer

  Responsibilities undertaken when working for HTEC: * Perform site audits* Training new engineers* Provide on-site training to the customers* Develop Service technical documentation* Timely complete and submit all required paperwork* Diagnose and rectification of new and reoccurring problems* Timely and professionally handle field service calls meeting all SLA’s* Orders, installs, and returns parts and manages repair parts cycle time* Provide high level technical support to external customers at their location* Responsible for meeting daily service repair needs and driving customer satisfaction* Work with products which involved good understanding electrically and mechanically* Reviews all logs for open issues and prepares formal reports to customers as necessary* Seek to provide technical support to customers and other service professionals as required* Perform hands-on on-site troubleshooting, service, repairs and installation on various electronic devices * Communicate with the customer to ensure satisfaction and implement any necessary corrective actions. Show less

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  Servotest testing systems ltd.

  Apr 2016 - now

  Project engineer

  *Lead implementation of projects on-site and remotely *Deliver projects under guidance of Project Manager * Responsible for in-house testing, calibration and specification compliance * On-site installation, testing and calibration * Documenting and reporting systems status, primarily when working on-site, on a regular basis or as required * Fault finding on systems as required * Ensure compliance with ISO9001, EC Machinery Directive and Health and Safety requirements *Attend project launch meetings as required * Liaise with Mechanical and Systems Engineering as required to ensure efficient delivery of projects within time and cost parameters *Provide customer support as required, both on-site and remotely*Liaise with customer during on-site phase, training customers to effectively use the equipment Show less