Brandi Miller

Experience

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  Army National Guard

  Mar 1993 - Mar 2015

  Signal Officer - MAJ (Retired)

  Key Assignments:• Signal Officer (S6) 1109th TASM-G – Groton , CT• HHD Commander 143rd RTI – Niantic, CT• Systems Automation Officer(J6) JFHQ - Hartford, CT• Chief Technical Officer - 143rd Area Support Group – Baghdad Iraq• Executive Officer C280th Signal Company – Westbrook, CT• Platoon Leader C280th Signal Company – Westbrook, CT

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  Sun Microsystems

  Jan 2000 - Jan 2003

  Technical Account Manager

   Provide on-going technical support for current Sun Customers. Delivered presentations of technical products to potential customers/ partners both orally and in writing. Interview user personnel for better understanding of current computer systems. Organize customer work processes in a logical sequence for transition to Sun computer solutions. Conducted demonstrations of Sun’s products. Research and Analyze customer requirements for automating work processes.

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  Connecticut Army National Guard

  Oct 2003 - Jun 2014

  • Managed a team of 6 soldiers.• Led a team in analyzing requirements and making strategic technical equipment purchases.• Coordinated cross-functional efforts to ensure seamless integration of software and equipment.• Manage the budget for the department including new requisitions and cost/benefit analysis of upcoming purchases. • Developed and maintained scripts and programs for automated processes enhancing efficiency and workflow in the Data Processing Center.• Collaborated with external stakeholders to improve project controls and adapt programs to evolving standards.• Worked with the National Developers Committee to improve project controls by re-writing existing code libraries to adapt to the new programming standards.

  • Data Processing Manager

    Mar 2013 - Jun 2014

  • IT Specialist – Application Software

    Oct 2003 - Feb 2013
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  UnitedHealth Group

  Jan 2007 - Jan 2008

  IS Quality Assurance Analyst

  • Conduct Integration and Functional Testing on new or replacement software to ensure compliance with quality and reliability standards. • Assist in test script creation and refinement to create and modify repeatable manual test scripts from application specifications. • Conduct Deployment Testing using Altiris. • Document test results and defects using Mercury Quality Center. • Recommend solutions and resolve discrepancies with software defects.

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  Accu-Time Systems

  Jul 2014 - now

  • Product Owner of SaaS cloud-based middleware product that connects time and attendance systems to ERP platforms for workforce management. • Collaborate with business to identify new customer requirements to create product roadmap for SaaS projects. • Work with the business, scrum masters and engineers to translate use cases and product requirements to engineering requirements. • Prioritize and organize backlog into sprints and organize sprint cycles into customer releases. • Collaborate with engineering to create system architectures of solutions, and define the behavior of different product components that make up a solution. • Manage projects and product interdependencies throughout the ATS ecosystem. • Create product launch packages including documentation for the end user, service, sales and marketing materials as well as internal training materials.• Coordinate with Dev/Ops team for security assessments, database efficiency improvements and system architecture improvements. • Assist in level 3 troubleshooting for issues escalated from Customer Service Team in order to validate problems and prioritize corrective actions.• Work with Sales and Sales Engineer as required to develop solutions for prospective customers. Show less • Performed new customer ERP integrations with the TimeCom Cloud hosted middleware solution for workforce management and time and attendance.• Worked with development team on new feature development and implementation including QA testing.• Train and mentor Customer Service team on new features and business process improvement.• Assist sales team by acting as a pre-sales engineer for virtual presentations or onsite sales engagements when required.• Acted as one of two Salesforce Admins to manage the ATS transition to Salesforce. Show less

  • Product Manager

    May 2021 - now

  • Customer Service Manager

    Apr 2018 - May 2021

  • Customer Solutions Team Leader

    Jul 2014 - Mar 2018