Adrian Ochea

Experience

• 

  SC Petrostar SA

  Aug 2005 - Aug 2007

  System Administrator

  Maintain the good functionality of the Linux/Windows servers, users systems, network and hardware devices of the company. Configuration and installation of the operating systems, software applications and printing devices. Backup and recovery of all users data files.

• 

  MGI Metro Group Information Technology Romania

  Aug 2007 - Apr 2009

  Application Administrator

  • Analyze, resolve and escalation of the tickets received from TEC monitoring tool and sales lines(P1 - P4 priorities using HP Service Center tool)• Controlling of the production daily business tasks using Tivoli Workload Scheduler• Analyze of job errors and problems with the job table • Organize and control of resources for the production • Process and solve critical situations in production environment • Working in subprojects • Migration stores from Windows to Unix store application• Patch sessions on production and preproduction / inventory and maintenance for stores from 6 sales lines (all the work was documented in the ITG system)• Document the procedures for solving various problems encountered Show less

• 

  France Telecom - Orange Romania SA

  Apr 2009 - Jun 2013

  Provide technical support for France Telecom services such as Orange Windows Live, Rich Communication Suite (Joyn)Administer consolidated server architecture across several different platforms and operating systemsInstallation of software, patches, service packs, performance tuning following Change management processContribute to all processes in his area of activity: Incident Management, Change Management, Problem Management, Capacity ManagementCollaborate with Service Engineers in the following areas: validate that regularly scheduled backups are completed properly; check and update operational procedures; check and update scripts developed for work optimization and automation; deployments, patches, updates or rollback procedures.Collaborate with other infrastructure engineering personnel to assess capacity needs to achieve on-time service delivery.Coordinate the establishment of automated processes, run manuals, standard operating procedures and documentation to ensure 24/7 system availability.Create and maintain documentation to identify hardware, software configuration, and connectivity or related to system configuration, application diagrams, processes, and service records.Provide support in performance monitoring, back-ups, reporting, problem identification, management, and resolution.Participate in the 24/7 on-call activity which provides out of business hours support, including evenings, weekends, and Bank HolidaysEnsure that the KPI's are maintained according to the existing Service Level Agreement Show less Assure service and platform performance as defined in application service objectives.Involved in standard operations, administration and optimization tasks for shared services platforms.Ensures preparation and consolidation during the service launch phase to match quality standards.Provide technical support and expertise on production platforms.Provides improvement plans and enhanced procedures to meet performance objectives.Accountable for platform Quality of functioning:- Analyze and monitor platform activity and trigger corrective actions- Monitor performance parameters- Insure that are maintained according to SLA valuesAccountable for standard operations and administration of services:- Real time analysis of faults and customer tickets- Initiates escalation process- Perform and drive preventative maintenance- Issue procedures Show less Assure service performance as defined in Service Level Agreement.Involved in standard operations and administration tasks for shared services.Provide technical support and expertise on services.OperationalResponsible for maintaining and administrating/engineering applications across a Linux (primarily), Unix and windows environment in the production domain.Installation of software, patches, services packs, performance tuning, software configuration, capacity planning.Perform some software engineering duties including Shell scripting, system performance tuning, and engineering level troubleshooting.Monitor overall performance of all applications regarding applications performance objectives, issues or problems. Performs administrative tasks in supported applications, as changing/troubleshooting user and system settings authorities for existing users.Trains technical staff to understand system architecture of Application software. Collaborate with system platform engineers in the following areas: validate that regularly scheduled backups are completed properly; check and update operationalprocedures; check and update scripts developed for work optimization and automation; deployments, patches, updates or rollback procedures.Accountable for services QoF (Quality of functioning). Ensure that the KPI's are maintained according to the existing SLA's.To participate in the 24/7 on-call activity which provides out of hour support including evenings, weekends and Bank Holidays.ReportingQoS reports. Other reports, on demandPerformance indicators Service availability [%] Treated trouble tickets as per Service Level Agreement. Implemented changes as per Operational level Agreement. Complaint with Service Level Agreement. Show less

  • Senior Service Engineer

    Nov 2012 - Jun 2013

  • Service Platform Engineer

    Jun 2011 - Nov 2012

  • Application Administrator

    Apr 2009 - Jun 2011
• 

  IBM

  Jul 2013 - now

  Actively involved in deployment allocation sessionsDeploy the applications and perform the pre-agreed list of sanity checksPerform qualitative evaluations of the release packages, including the software release and the documentation and raises non-conformance alerts to developers and stakeholdersEvaluate the risks connected to the application implementation plans and informs the designated stakeholders on his findingsEvaluate the feasibility of the deployment plansResponsible for documenting all deployment activities, the installation and rollback plansEnsure the requirements of the target environment are fully met before installing the application; if not, coordinate the preparation activities with other parties (infrastructure, development team, other support teams)Ensure the service level agreements for the production environments are met by executing the deployment activities according to the agreed time scheduleAttempt to resolve any issues arising during the installationTrigger the rollback operations if sanity checks failInform all stakeholders of the installation status Show less

  • Service Transition and Platform Manager DG TAXUD

    Dec 2017 - now

  • Deployment Team Leader DG TAXUD Project

    Feb 2014 - Nov 2017

  • Application Management - Deployment Specialist DG TAXUD ITSM2

    Jul 2013 - Feb 2014