Sreelekshmi Surendran

Sreelekshmi Surendran

Junior IT Support Engineer trainee

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location of Sreelekshmi SurendranSurbiton, England, United Kingdom

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  • Timeline

  • About me

    Microsoft 365 Certified: Modern Desktop Administrator Associate |MD-102 |IT Support Engineer | IT Technician roles | Helpdesk Support | Service Desk Engineer | 1st-line Help Desk Technician

  • Education

    • MahaGuru Institute of Technology - India

      2015 - 2019
      Bachelor of Technology - BTech Computer Science
    • University of Greenwich

      2022 - 2023
      Master of Science - MS Computer Science
  • Experience

    • Fortray Global Service Limited

      Nov 2023 - now
      Junior IT Support Engineer trainee

      Provided technical support to end-users over the phone, email, or in person.Identified, troubleshooted, and resolved hardware, software, and network-related issues.Installed, configured, and maintained computer systems, servers, and network devices.Set up new computers, printers, and other hardware for end-users.Performed routine maintenance and updates on computer systems and software.Assisting with the setup and configuration of new software applications.Managed and monitored backups, antivirus, and other security-related tasks.Documented technical procedures and troubleshooting steps for future reference.Collaborated with other IT team members to resolve complex technical issues.Assisted with IT projects, such as system upgrades and migrations.Provided training and support to end-users on how to use computer systems and software.Assisted with the implementation and maintenance of IT policies and procedures.Managed inventory and tracking equipment and software licenses.Provided support for remote users and telecommuters.Assisted with the setup and configuration of network equipment, such as routers and switches.Performed regular security audits and vulnerability assessments.Assisted with the planning and implementation of disaster recovery procedures.Stayed up-to-date with the latest technologies and industry trends.Provided excellent customer service and communication skills. Show less

  • Licenses & Certifications

    • Microsoft Windows 10 MD-102

      Microsoft
      May 2024