Sreelekshmi Surendran

Experience

• 

  Fortray Global Service Limited

  Nov 2023 - now

  Junior IT Support Engineer trainee

  Provided technical support to end-users over the phone, email, or in person.Identified, troubleshooted, and resolved hardware, software, and network-related issues.Installed, configured, and maintained computer systems, servers, and network devices.Set up new computers, printers, and other hardware for end-users.Performed routine maintenance and updates on computer systems and software.Assisting with the setup and configuration of new software applications.Managed and monitored backups, antivirus, and other security-related tasks.Documented technical procedures and troubleshooting steps for future reference.Collaborated with other IT team members to resolve complex technical issues.Assisted with IT projects, such as system upgrades and migrations.Provided training and support to end-users on how to use computer systems and software.Assisted with the implementation and maintenance of IT policies and procedures.Managed inventory and tracking equipment and software licenses.Provided support for remote users and telecommuters.Assisted with the setup and configuration of network equipment, such as routers and switches.Performed regular security audits and vulnerability assessments.Assisted with the planning and implementation of disaster recovery procedures.Stayed up-to-date with the latest technologies and industry trends.Provided excellent customer service and communication skills. Show less