Experience

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  The great little box company

  Jan 1997 - Jan 2007

  Technical and quality manager

  • Responsible for implementing and reporting on the Quality Management System• Responsible for collecting data and presenting company-wide in a variety of formats using various computer programs (ie: Word, Excel, Powerpoint, etc)• Presentation of statistical data to management group, visitors and over 60 staff members on a weekly and monthly basis• Responsible for assuring company Quality goals are met through training, standardization and implementation of quality control initiatives • Responsible for focusing company efforts towards improved customer service and satisfaction through investigation of customer complaints and often accompanying sales staff when customer visits are required• Responsible for developing and maintaining a system of continual improvement in both the manufacturing and office environment Show less

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  Staples professional

  May 2007 - Jan 2024

  • Responsible for Continuous Improvement programs across Canada. This includes defining the programs across Canada, ensuring employee engagement and participation and reporting results.• Responsible for two (2) Business Process Analyst employees across Canada (1 in Ontario and 1 in Quebec). This includes goal setting, performance management and hire/fire responsibilities.• Responsible for data gathering, reporting and improvement programs around Customer Survey program for Canada (known as CSAT). This includes presentations to various customers, managers and executives using a variety of mediums including Powerpoint and Webex.• Responsible for ensuring compliance to ISO 9001 and 14001 in the Western Region (Winnipeg, Alberta and BC)• Responsible for ensuring compliance to COR Health & Safety Registation for Alberta, Nova Scotia and Newfoundland• Lean Six Sigma Black Belt responsible for leading a minimum of 3 projects worth $1 Million RONA to the company Show less

  • Senior Manager, Sales Operations - Quality and Enablement

    Jun 2023 - Jan 2024

  • Senior Program Manager, Sales Operations

    Sept 2019 - Jun 2023

  • Manager, Continuous Improvement and CSAT

    May 2007 - Sept 2019
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  Bcit

  Jan 2014 - now

  Instructor part-time

  Part time instructor for BCIT Operations Management Part -time Studies Program training students in: - Quality Assurance Fundamentals - Quality Management Systems (ISO9000:2015 and ISO 14000:2015) - Quality Auditing - Enterprise Performance Management

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  Www.incontrolconsulting.ca

  Feb 2024 - Feb 2025

  Consultant / company owner

  Providing support to organizations through consulting and training in the areas of Quality Management, ISO, Lean, Six Sigma, Sustainability and much more!

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  Enterprise paper co ltd

  Mar 2025 - now

  Operations manager

  Responsible for overseeing operations in office and warehouse to ensure efficient order fulfillment and timely deliveries