Experience

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  Infostartegy technology

  Jan 2015 - Sept 2016

  Content developer

  Responsibilities:1. Sourced, edited, and posted news items on AIT’s website, which resulted in a 10% increase in customer visits to the website.2. Sourced, edited, and posted news items on UniPlus (Uni+) website, which resulted in a 5% increase in customer visits to the website.3. Prepared weekly reports of activities which improved the management decision-making process.

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  Zyhan dynamics

  Mar 2017 - Nov 2017

  Executive assistant

  Responsibilities:1. Booked meeting appointments, monitored emails, gave updates on all businesses/accounts, and managed all staff, this resulted in better management of the director's time.

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  Byteworks technology solutions

  Apr 2018 - Dec 2020

  Project manager

  Position: Client Relationship Officer Date: June 2020 - December 2020 Responsibilities:1. Communicated actively and engaged with the issue identifier to get all the necessary details for the resolution of the issue raised, this resulted in 4% resolution of tickets daily and 75% of resolution of tickets monthly2. Produced reports, and developed and applied work processes to ticket resolution, which improved the service management division.3.Conducted business reviews to ensure clients are satisfied with their products and services, logged, classified, and assigned tasks to developers to ensure closure of tickets raised, this resulted in efficient response to issues raised, quick engagement, effective issue routing, and an increase in resolution performance.Position: Project Manager (Gombe internal revenue central system and Imo state internal revenue system, and Karu LGA Internal Revenue Central system)Date: March April 2018 to June 2020Responsibilities:1. Managed the deployment of the central billing system for various local governments, streamlining tax collection and improving data accuracy in revenue systems.2. Led cross-functional teams of 60 personnel to develop and manage the deployment of complex IT systems.3. Utilized Agile methodologies to enhance project delivery times and team productivity, resulting in on-time delivery of key project milestones.Key Achievements:1.Successfully deployed the central billing system across Gombe, Imo, and Karu LGA, eliminating double taxation and ghost workers, resulting in a 20% increase in state revenue.2.Spearheaded enumeration exercises that tagged and registered 10,000 businesses, improving the accuracy of the state’s taxpayer database by 30%.3.Trained and managed a team of 60 personnel, improving the efficiency of project execution and reducing errors by 25%. Show less

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  Unified payment services

  Jan 2021 - now

  Technical product manager - ecommerce platforms

  Job Description1.Lead product development for the Payment Gateway and eCommerce platforms, ensuring alignment with business objectives, customer needs, and cloud-based technologies.2.Manage relationships with merchants, stakeholders, and clients to ensure the successful integration of digital payment solutions.3.Oversee the implementation of Agile/Scrum processes for product development, improving team efficiency and product delivery.Key achievements1. Led the successful implementation of the Payment Gateway for web merchants and payment facilitators such as Paystack and TeamApt, across web, mobile, and USSD platforms.2.Led the successful implementation of automatic Reversal & Refund on the Payment Gateway.3. Led the successful implementation of card on file/Recurring payment for Payattitude as a scheme on the payment gateway.4. Managed the successful redesign of the Payment Gateway's front-end interface, improving user experience and operational efficiency by 20%.5. Spearheaded the 3D Secure service (ACS) implementation for multiple card issuers, including Polaris Bank and Skye Bank Sierra Leone, ensuring compliance with Visa and Mastercard standards.6. Oversaw the 3DS 2.1 certification of the ACS and MPI with Visa and Mastercard, ensuring industry-leading security compliance.7. Oversaw the 3DS 2.2 certification with Mastercard, ensuring industry-leading security compliance.8. Led the rebuilding of the Payment Gateway, focusing on UI/UX improvements, enhanced onboarding processes, and streamlined transaction flows. Show less