Experience

• 

  First national bank of washington-seafirst

  Jul 1979 - Dec 1986

  Manager

  Retail Locbox ManagerCard ManufacturingPayment and Merchant Deposit ProcessingCredit Card FraudNight Authorization/Bill Pay Customer Service

• 

  Seafirst bank

  Jan 1986 - Jan 1990

  Retail lockbox manager

  Management of 24x6 day a week operation of 50+ Retail Lockbox staff

• 

  First interstate bank of hawaii

  Jan 1990 - Jan 1992

  Electronic banking manager

  ACHLockboxCoupon ProcessingPayrollATM Servicing

• 

  First hawaiian bank

  Jan 1992 - Apr 1999

  Electronic banking manager

  Credit Card Credit OperationsACHLockBoxARPFEDIPOPOnline Banking

• 

  Bank of hawaii

  Apr 1999 - Jan 2018

  Cash management services product management team leader (4)

  PEP+ ACHACI/OBS/Bottomline Commercial Online BankingOBS FEDIChesapeake ARP Positive PayWholesale/Retail LockboxTXPressControlled DisbursementCommercial Remote DepositAliasWire Direct BilllerOBS Secure Gateway

• 

  First hawaiian bank

  Jan 2018 - now

  Responsible for ensuring value and viability of product investments. Discover, validate, and deliver product solutions that provide exceptional financial value to our customers and our business.As a Product Manager ("PM") for Treasury Management Solutions ("TMS") I am responsible for a portfolio of Bank Treasury Management Solutions that serve small to medium to corporate size business market segments. As a TMS PM, I seek, define, introduce, promote and monitor products, services and functionalities that develop new client relationships, enhance existing relationships and maximize the financial well being of businesses in all the communities served. Core responsibilities include product strategy, product development, product management, product pricing, product positioning and product promotion, as well as compliance/risk management, vendor management, and product financials management. Work with bank stakeholders, vendors and clients to continuously improve the product offering, service levels and analytics. Show less

  • Treasury Management Solution Product Manager

    Oct 2024 - now

  • Treasury Management Service and Support Operations Manager, Business Services Division

    Jan 2018 - Feb 2025