Experience

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  Council for economic education

  Jun 2014 - Aug 2014

  Marketing intern
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  Hudson guild

  Jun 2015 - Aug 2015

  Group facilitator
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  Blue apron

  Aug 2016 - Apr 2017

  Customer experience agent

  Acted as one of 60 agents that served an average of 100+ customers per day Responded to account and delivery inquiries through Zendesk while providing a positive customer experiencePerformed online troubleshooting for customers accounts and utilized retention strategies to minimize account cancellations Created reports to address customer account incidents and resolved inquiries

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  Make some noise: cure kids cancer foundation, inc.

  Jun 2017 - Sept 2017

  Communications intern

  I worked with the foundation’s president, Julie Sutherland, to format, edit, and update copy for the site’s upcoming revamp. I learned that 1 in 285 children will be diagnosed with cancer before their 18th birthday.

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  Vineyard vines

  Oct 2017 - Jul 2018

  Customer care representative

  Acted as one of 30 representatives serving an average of 75 customers per dayAddressed product inquiries, placed orders with an average cart size of $200, and facilitated returns over the phone, livechat and emailManaged community engagement on the vineyard vines Facebook page, Instagram, and X (Twitter) by fostering relationships with followers through personalized responses and maintaining the vineyard vines voice and tone Minimized instances of e-commerce fraud by monitoring and reporting through Kount software Show less

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  Jefferies

  Aug 2018 - Feb 2024

  Acted as one of two social media content creators for the Jefferies Linkedin, X (Twitter), and InstagramGrew the Firm’s LinkedIn following by ~73,000 representing a 28% increase from 2022 to 2023 and maintained an average engagement rate over 5% Implemented an ongoing headshot program across 9 U.S. offices for consistent branding across teams in 2021Facilitated the department’s vendor contracts through procurement, legal and compliance, averaging 4 per month within a $500,000 budget. Show less

  • Marketing & Communications Associate

    Dec 2020 - Feb 2024

  • Marketing & Communications Analyst

    Aug 2018 - Dec 2020
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  Morgan stanley

  Mar 2024 - now

  Client services associate

  Acting as sole service professional for two financial advisorsProcess client requests, resolve inquiries, provide guidance and making sure key account information and documentation remains currentOnboard and maintain client accounts, including collecting client information and required documentation, and processing money movementIdentify and assist with Firm services and solutions that support clients’ needs, including banking products and services and secure, digital offerings like Morgan Stanley Online Show less