Benjamin Kelln

Experience

• 

  Bell

  May 2019 - Sept 2019

  Technical Support Representative
• 

  Squiggle Park | Dreamscape

  May 2020 - Dec 2020

  Planning, creating, scheduling, and maintaining all aspects of a companies social media outlets and presenceAiding in front-end website development, email marketing content & campaign developmentLaunching a Black Friday campaign that sold upwards of 300 memberships Resolved an enormous backlog of 300+ customer requests due to the Covid-19 pandemic by using analytical thinking and CRM automationDesigned and developed new support tools for customers and educators by investigating, grouping common requests, and then creating FAQ articles, YouTube tutorials, and more

  • Jr. Content Creator and Social Media Specialist

    Sept 2020 - Dec 2020

  • Customer Support Specialist

    May 2020 - Sept 2020
• 

  RBC

  May 2021 - now

  Taken initiative to learn outside of my data entry and processing responsibilities by networking, taking learning courses, and attending numerous office hours; while still maintaining an above average credit per hour score.Proven leadership by assisting my manager’s student cohort to engage in an online setting such as through organizing activities/games & actively participating in daily virtual meetings.

  • Manager, IT SOX Operations

    Aug 2022 - now

  • Analyst, IT SOX Operations

    Feb 2022 - now

  • Operations Agent

    May 2021 - Jan 2022