Benjamin Kelln

Benjamin kelln

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location of Benjamin KellnHalifax, Nova Scotia, Canada
Phone number of Benjamin Kelln+91 xxxx xxxxx
Followers of Benjamin Kelln154 followers
  • Timeline

    May 2019 - Sept 2019

    Technical Support Representative

    Bell
    May 2020 - Dec 2020

    Jr. Content Creator and Social Media Specialist

    Squiggle Park | Dreamscape
    Halifax, Nova Scotia, Canada
    Current Company
    May 2021 - now

    Manager, IT SOX Operations

    RBC
    Bedford, Nova Scotia, Canada
  • About me

    Manager, IT SOX Compliance | Acadia University Computer Science Graduate

  • Education

    • Acadia university

      2017 - 2022
      Bachelor of computer science mobile and ubiquitous computing w/ co-op 3.9 cgpa
  • Experience

    • Bell

      May 2019 - Sept 2019
      Technical support representative
    • Squiggle park | dreamscape

      May 2020 - Dec 2020

      Planning, creating, scheduling, and maintaining all aspects of a companies social media outlets and presenceAiding in front-end website development, email marketing content & campaign developmentLaunching a Black Friday campaign that sold upwards of 300 memberships Resolved an enormous backlog of 300+ customer requests due to the Covid-19 pandemic by using analytical thinking and CRM automationDesigned and developed new support tools for customers and educators by investigating, grouping common requests, and then creating FAQ articles, YouTube tutorials, and more

      • Jr. Content Creator and Social Media Specialist

        Sept 2020 - Dec 2020
      • Customer Support Specialist

        May 2020 - Sept 2020
    • Rbc

      May 2021 - now

      Taken initiative to learn outside of my data entry and processing responsibilities by networking, taking learning courses, and attending numerous office hours; while still maintaining an above average credit per hour score.Proven leadership by assisting my manager’s student cohort to engage in an online setting such as through organizing activities/games & actively participating in daily virtual meetings.

      • Manager, IT SOX Operations

        Aug 2022 - now
      • Analyst, IT SOX Operations

        Feb 2022 - now
      • Operations Agent

        May 2021 - Jan 2022
  • Licenses & Certifications