Deep Enrich
Lukas Dlouhy
Service Desk Analyst
205 followers
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About me
SAS developer at SEB
Education
Luleå tekniska universitet
-Systems Sciences Information TechnologyBachelor in Systems Sciences with focus on data analysis and statistics
Umeå University
-StatisticsOne semester statistics
Experience
DHL IT Services
Jan 2013 - Sept 2014Service Desk AnalystInternal IT support for all DHL business units in Sweden. As a Service Desk Analyst I took ownership throughout ticket life cycle, from recieving incidents to resulotion. First and Second level troubleshooting as well as user management in multiple systems. Country fixed voice administrator in local Alcatel telephony platform (PBX). Active Directory country administrator. Also serviced all Nordic countries when needed.
Accenture
Dec 2014 - Jun 2015Purchasing AgentEmployed by Accenture working as an outsourced Operational Purchaser for a major Swedish company in the steel industry. Handled both bulk and individual orders. Invoice and error invoice managing.
NLL
Mar 2016 - Jun 2016Service Desk AnalystService Desk Analyst on Sunderbyn hospital in Luleå. Handling incoming calls and email from hospital staff.Part time during studies.
Oriola Corporation
Jun 2016 - Dec 2017Warehouse WorkerWarehouse picker and loading trucks with goods.
Tieto
Jan 2018 - Jun 2018Bachelor Thesis
Sigma IT Consulting
Aug 2018 - Feb 2019Junior Business Intelligence Developer.webp)
Uppsala Clinical Research Center (UCR)
Mar 2019 - Aug 2020SAS Developer
Handelsbanken
Feb 2021 - Apr 2023Financial Crime Prevention
SAS Developer
Aug 2020 - Apr 2023Interim Configuration Manager
Feb 2021 - Dec 2021
SEB
Apr 2023 - nowSAS Developer
Licenses & Certifications
- View certificate
Certified SAFe® 5 Practitioner
Scaled Agile, Inc.Nov 2021
Languages
- swSwedish
- enEnglish
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