Experience

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  Sutherland

  May 2017 - Feb 2018

  Rs technical support consultant

  • Maintained accurate records of daily data communication transactions, and swiftly addressed actual/ potential problems by applying appropriate remedial actions.• Gained recognition for exceptional services and awarded with promotion to RS position to take Supervisor/Escalation calls within first 2 months on the job.• Addressed and resolved customer product complaints empathetically and professionally by applying robust conflict resolution strategies. • Enforced strict 0 error margins in relation to security protocols; diligently gathered and verified all customer information required for security purposes. Show less

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  Shawarmanji

  Jan 2019 - Jan 2019

  Cashier

  • Adopted a customer-first approach and delivered comprehensive customer service from initial contact through to till-end, guaranteeing maximum customer satisfaction. • Leveraged familiarity with store to actively discern requirements and provide service tailored to customer needs. • Applied forward-thinking approach to OHS risk management by keenly identifying key hazards and defusing by implementing cleaning protocols, ensuring 100% compliance with relevant WHS standards and regulations throughout tenure. Show less

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  Isaac technologies

  Feb 2020 - Mar 2020

  Front desk (handled multiple positions)

  Ended Due to COVID• Entrusted with end-to-end management of all the company’s e-commerce accounts (Amazon,Walmart, NewEgg, BestBuy).• Cross-leveraged design expertise and marketing strategic development skills to generate company’s Facebook ads, increasing organization online brand exposure. • Deployed proficiency with QuickBooks and Access to ensure 100% accuracy in recording all customer/ client transactions.• Faced with multiple customer complaints and leveraged historical expertise in conflict resolution strategy to follow up and resolve all such customer inquiries. Show less

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  Self-employed

  Mar 2020 - Jan 2022

  Self employed

  • Capitalised on COVID and pandemic and subsequent lockdown to build a small food delivery service with fellow colleagues in Q1 2020. • Pinpointed areas of improvement in existing record taking. Developed ”Hermes” – an application which kept record of deliveries and finances, ensuring up-to-date information. • Provided assistance and supported development of the website scarfi.ca for a client. Utilizes personal knowledge to continually optimize website. • Developed proficiency with Canva to create engaging Facebook covers and posters for ad campaigns, boosting online brand exposure within months. Show less

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  Cgi

  Jan 2022 - Oct 2023

  Full stack java developer

  • I was one of the primary points of contact for our legacy product, Mvest.•Successfully debugged, reproduced, and resolved numerous client defects. My efforts resulted in several BRAVO awards, recognition from my manager for outstanding work.• Worked primarily in the backend developing and testing APIs using Spring & Spring Boot frameworks with JUnit & Mockito as Unit Testing frameworks, MyBatis as Java persistence framework and Oracle as database. • Successfully transitioned multiple features and APIs from Java Swing-based legacy code to a modern Spring/Angular stack, ensuring improved performance and maintainability. • Optimized PLSQL queries for efficiency, stability, and effectiveness. • Participated and contributed to the feature analysis, technical analysis, and review process alongside the Technical Leads of various teams for cross-team collaboration, using agile methodologies. • Peer-reviewed fellow developers' code to meet the code standards of the organization as well as adherence to the Clean Code practices. • Supported the environment for production issues, periodic bug fixes, and system/process improvements. Show less