Experience

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  The smart lighting company

  Jun 2017 - Aug 2017

  Technical and sales engineer | sales engineering

  Value-Added Results:➢ Expertly handle numerous inquiries while consistently upholding exceptional customer service standards.➢ Deliver comprehensive product information and configurations to customers through effective pitching and presentations.➢ Build and reinforce customer trust by conducting insightful product demonstrations and clearly explaining potential cost savings.➢ Interpret and manage client needs effectively, fostering and sustaining productive working relationships.➢ Collaborate seamlessly with sales executives to develop innovative methods and techniques for complex sales cycles.➢ Demonstrate and maintain an extensive product knowledge, significantly contributing to the team's success in reaching and exceeding sales targets. Show less

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  Egyptian electronics foundations

  Sept 2017 - Sept 2018

  Site engineer | engineering management

  Business Achievments:Value-Added Results:❖ Implemented measures that significantly improved safety, reliability, and cost-effectiveness in site operations.❖ Successfully handled diverse customer requirements, efficiently coordinated project goals, and streamlined site flow for enhanced operational efficiency.Value-Added Results:➢ Guarantee adherence to stringent quality standards by meticulously verifying the superior quality of on-site light current materials.➢ Remain up-to-date with industry-specific codes and government regulations through regular attendance at training sessions.➢ Expertly install, test, and maintain various systems, including CCTV security systems, electrical installations, x-ray gates, and sound systems equipment.➢ Address customer requirements and adeptly coordinate project goals to ensure effective implementation.➢ Streamline site flow and schedules, fostering collaboration with suppliers and management teams to efficiently resolve technical issues.➢ Coordinate technical supervision and deliverables, ensuring effective communication with consultants and site owners.➢ Provide effective supervision and regular communication with site technicians and workers.➢ Implement measures to enhance safety, reliability, and cost-effectiveness related to site operations. Show less

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  Coltri compressors

  Oct 2018 - now

  Business Achievements:Value-Added Results:❖ Developed and implemented effective service and maintenance strategies, achieving predefined objectives.❖ Supported the delivery of operating plans, budgets, forecasts, and metrics, ensuring departmental efficiency.❖ Successfully hired, trained, and managed the service staff, fostering a skilled and motivated team.Value-Added Results:➢ Develop comprehensive service and maintenance strategies to achieve predefined objectives.➢ Contribute to the implementation of operating plans, budgets, forecasts, and metrics for the department.➢ Lead the recruitment, training, and supervision of service staff, ensuring effective management.➢ Drive innovation and implement process improvements within the service framework.➢ Ensure strict adherence to company policies and procedures within the department.➢ Monitor team performance, conducting periodic evaluations of the workforce.➢ Generate monthly, quarterly, and annual technical reports and presentations for upper management.➢ Utilize the company ERP system and forms resources for service, maintenance, and installation quotations, along with tender submissions for the after-sales department.➢ Take ownership of service and maintenance sales in terms of volume and quality, overseeing its continuous development.➢ Cultivate and manage client relationships, ensuring satisfaction and fostering repeat business.➢ Collaborate with other departments for streamlined operations and coordination.➢ Conduct customer visits and perform technical investigations as part of the process. Show less Business Achievements:Value-Added Result:❖ Demonstrated technical proficiency by effectively repairing and calibrating systems and equipment post-installation.Value-Added Results:➢ Efficiently coordinate service calls based on customer location and urgency.➢ Ensure customer satisfaction by delivering high-quality service and clear communication, with a focus on equipment and tool safety.➢ Perform expert repairs and calibration on systems and equipment post-installation.➢ Document detailed inspection and testing processes, providing comprehensive reports.➢ Identify and propose improvement solutions or modifications for enhanced performance.➢ Manage field operations costs, including callouts and service repair sales.➢ Validate service contracts and technical terms in collaboration with sales.➢ Expertly install compressors and plan network configurations.➢ Conduct thorough overhauls of Coltri high-pressure (Reciprocating) compressors.➢ Service Coltri low-pressure nitrox (Rotary) compressors, addressing filters, oil, panels troubleshooting, regulators, and membranes.➢ Conduct air quality tests for all types of high-pressure compressors.➢ Develop schedules and plans for corrective and preventive maintenance (CM, PM). Show less

  • Service & Maintenance Supervisor | Service Engineering

    Mar 2020 - now

  • Service & Maintenance Engineer | Field Services Engineering

    Oct 2018 - Mar 2020